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Application Specialist: Bioprocessing

3 months ago


Derby, United Kingdom Applikon Biotechnology UK branch Full time

Application Specialist: Bioprocessing

**Date**:May 31, 2024**Location**:Derby, GB**Company**:Applikon Biotechnology UK branch**Remote Work:
**At Getinge we have the passion to perform**
- Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.- Are you looking for an inspiring career? You just found it.**Application Specialist: Bioprocessing - Field Based, UK**
- We have an exciting opportunity for an Application Specialist: Bioprocessing, to work with our Applikon team, part of our expanding Life Science division. This key, national position will be responsible for developing and growing our market share within Biopharmaceutical / Pharmaceutical Production, Biomedical Research, Medical Devices and Laboratories, by providing specialist technical expertise to internal stakeholders and external customers. You will champion and drive forward sales of our bioprocessing product range whilst engaging collaboratively with customers to enable them to optimise Getinge solutions.**Your main responsibilities will include**:

- Work closely with sales to provide customers with in-depth knowledge of Getinge bioprocessing products.
- Provide support to customers through answering inquiries, troubleshooting and resolving bioprocess and software related issues, both remotely and on customer site.
- Keep track of support requests and identify patterns of common issues and frequently asked questions.
- Lead customer equipment trials through organising demo equipment and providing process support where required to ensure mutually agreed trial success criteria is met.
- Support sales with equipment demonstrations, technical presentations, workshops and conferences where required.
- Ensure collaboration between customer post sales requirements and Service/Factory support capabilities.
- Keep up to date on emerging bioreactor technologies, industry trends, competitors’ products and feedback to sales and product management.
- Work closely with sales and service to build strong relationships with existing accounts, identify further training needs and discuss tailored training options with the customer to help them meet their bioprocessing goals.
- Provide advanced product training both internally and externally.
- Support customers with process-based recipe creation using SCADA software for bioprocess workflow automation and advanced process control.
- Support sales with complex RFQs and tender responses in ensuring customer requirements are fully addressed.
- Ensure CRM is kept up to date for customer accounts.
- Willingness to travel both nationally and internationally as required.

**Who you are**:

- At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams and embrace the future. **_If you love change, we can make sure that you stay that way_**

**Knowledge/Skills/Experience**:
**Must Have**:

- Bachelor’s degree and a PhD or Master’s in a relevant life science field such as Microbiology, Biotechnology, Bioengineering or similar.
- Strong understanding of bioprocessing and cell culture principles.
- Hands on experience working with bioreactors in a laboratory or industrial setting.
- Ability to technically convey knowledge of products and solutions.
- Excellent client-facing and internal communication skills at all levels.
- Excellent written, verbal communication and presentation skills (English).
- Strong working knowledge of Microsoft Office.
- Solid organisational skills including attention to detail and multi-tasking abilities.
- Valid driving license, willing and able to travel significantly (up to 40%) throughout your defined territory and further afield.

**Good to Have**:

- Previous experience in a similar customer facing role.
- Previous experience with SCADA software for advanced process control.
- Knowledge of Life Science regulatory environment in relation to bioprocessing including GMP.
- Previous experience of training personnel in equipment and processes.
- Previous experience with CRM and generating quotes.
- Knowledge of capital equipment tender process.

**Personal Qualities**:

- Self-driven and self-motivated, with the ability to work independently and to deadlines.
- Team player.
- Excellent attention to detail.
- Strong communication skills, articulate and proactive.
- Excellent time management skills.
- Excellent written and