Researcher - Customer Research

6 months ago


London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £49,000**

Hyde is looking to recruit a Customer Researcher.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Researcher, you will be working within the Strategy and Transformation department to oversee and manage the customer research activities within Hyde, providing valuable insights into customer preferences and behaviours.

**Responsibilities**:

- Gather useful insights from market research and operational data.
- Develop surveys for quantitative research.
- Lead and supervise customer segmentation and profiling projects.
- Collaborate with Customer Involvement colleagues to conduct insightful focus group analyses.
- Solve complex problems using statistical techniques to create models for informed decision-making.
- Manage relationships with external agencies for efficient and effective quantitative customer research solutions.

**Skills and Experience Required**:

- Experience in a customer research role.
- Research expertise, strong background in quantitative and qualitative research methodologies.
- Proficiency in data analysis tools and statistical techniques.
- Ability to manage and prioritize research projects effectively.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to build relationships with colleagues, stakeholders, and customers.

**Benefits**:

- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


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