Contact Center Support

1 month ago


Solihull, United Kingdom Digby Morgan Full time

summary
- _ solihull, west midlands_
- _ £26,500 per year_
- _ permanent_- specialism
- graduate- sub specialism
- business services- reference number
- PR-1227040:WM:A
- job details

Contact Centre Specialist

As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture

Package:

- A competitive basic salary of £26,500
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices

Role:

- Ensure customer queries are resolved to a professional standard
- Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
- Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
- Identify opportunity to add value to the segment through sales leads
- Ensure all data protection guidelines are met and report any breaches

**Requirements**:

- Educated to degree level
- Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
- Thrive in a busy fast-paced environment
- Good IT skills
- Proficient in the Microsoft Office Suite
- Self-motivated, with a strong desire to succeed

...

Contact Centre Specialist

As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture

Package:

- A competitive basic salary of £26,500
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices

Role:

- Ensure customer queries are resolved to a professional standard
- Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
- Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
- Identify opportunity to add value to the segment through sales leads
- Ensure all data protection guidelines are met and report any breaches

**Requirements**:

- Educated to degree level
- Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
- Thrive in a busy fast-paced environment
- Good IT skills
- Proficient in the Microsoft Office Suite
- Self-motivated, with a strong desire to succeed



  • Solihull, United Kingdom Prologis Full time

    Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...


  • Solihull, West Midlands, United Kingdom Ll Oefentherapie Full time

    With the ongoing expansion of our business, we are hiring a Senior Manager to support Oracle Cloud Infrastructure and Network Capacity Delivery. The Senior Manager of Infrastructure Delivery – Network and Data Center, will lead a team of Technical Program Managers responsible for network and data center capacity builds to support the growth of Oracle...


  • Solihull, West Midlands, United Kingdom Oracle Full time

    Oracle is leading the digital revolution. We innovate and seek new and creative approaches to problem solving. We comply with all laws, regulations, and Oracle policies that govern our business and employees’ actions on behalf of the company. With the ongoing expansion of our business, we are hiring a Senior Director to own Oracle Cloud Infrastructure and...


  • Solihull, United Kingdom Listers Full time

    Job Introduction                  We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a...

  • Waking Nights

    5 days ago


    Solihull, United Kingdom Sherlock Healthcare Full time

    **About us** Sherlock Healthcare Services is an established care provider for Children and Young People who suffer with emotional Behavioural Disorders. It is our job as professionals to create a safe, nurturing environment where children and young people can grow and develop into the best possible versions of themselves. We put our children and young...

  • HR Advisor

    1 month ago


    Solihull, United Kingdom Reed Business Support Full time

    **HR Advisor (Northern Region)** **Hybrid working available but flexibility and travel needed** **Office is flexible as can be based from the most local offices to you** **£35,000 per annum** A fantastic opportunity has arisen for a HR Advisor to join a lovely HR team with the most amazing manager. This role is to join a healthcare company that owns...


  • Solihull, United Kingdom Professional Technical Recruitment Full time

    **Contract Type**: - Full Time**Location**: - Solihull - West Midlands**Industry**: - Manufacturing & Production**Contact Name**: - Alison Lockley- **Contact Phone**: - 01283499820**Date Published**: - 29-Feb-2024An exciting opportunity is available for a Technical Support Advisor to join a well-known company who are manufacturing safety critical...

  • Support Worker

    3 days ago


    Solihull, United Kingdom Individual Care Services Full time

    **Support Worker** **Job Type: Permanent** **Hours: Full and Part time positions available** **Location: Solihull** **Hourly Rate: £10.90 - £11.25 per hour** - **'GET PAID FOR BEING YOU'**_ We are looking for a Support Worker to work shifts including: days, evenings and sleep-ins in Solihull. Can you circle any of the following? **Honest, Caring,...

  • Support Worker

    4 days ago


    Solihull, United Kingdom Individual Care Services Full time

    **Support Worker** **Job Type: Permanent** **Hours: Full and Part time positions available** **Location: Solihull** **Hourly Rate: £10.90 - £11.25 per hour** - **'GET PAID FOR BEING YOU'**_ We are looking for a Support Worker to work shifts including: days, evenings and sleep-ins in Solihull. Can you circle any of the following? **Honest, Caring,...

  • Support Worker

    1 hour ago


    Solihull, United Kingdom Individual Care Services Full time

    **Support Worker** **Job Type: Permanent** **Hours: Full time, Part time (16 hours) and Bank contracts available** **Location: Solihull** **Hourly Rate: £12.00 - £12.35 per hour** - **'GET PAID FOR BEING YOU'**_ We are looking for a Support Worker to work shifts including: days, evenings and sleep-ins in Solihull. Can you circle any of the following?...

  • Support Worker

    50 minutes ago


    Solihull, United Kingdom Individual Care Services Full time

    **Support Worker** **Job Type: Permanent** **Hours: Full time and Part time (16 hours) contracts available** **Location: Solihull** **Hourly Rate: £11.10 - £11.45 per hour** - **'GET PAID FOR BEING YOU'**_ We are looking for a Support Worker to work shifts including: days, evenings and sleep-ins in Solihull. Can you circle any of the following?...


  • Solihull, United Kingdom TeacherActive Full time

    TeacherActive is delighted to be working with a large and growing special school that inspires their students every day. This school provides a high standard of education and focuses on SEMH students and pupils from Year 1 to Year 11 and provides them with a daily structure and routine to ensure the best learning environment for their individual needs.The...

  • Bank Support Worker

    3 days ago


    Solihull, United Kingdom Individual Care Services Full time

    **Support Worker** **Job Type: Permanent** **Hours: Zero hour contract on an 'as and when' basis** **Location: Solihull** **Hourly Rate: £11.10 - £11.45 per hour** - **'GET PAID FOR BEING YOU'**_ We are looking for a Support Worker to work shifts including: days, evenings and sleep-ins in Solihull. Can you circle any of the following? **Honest, Caring,...

  • Peer Support Worker

    5 days ago


    Solihull, United Kingdom jobs@app-network.org Full time

    Action on Postpartum Psychosis (APP) is seeking casual Peer Support Worker(s) to join our innovative collaborative project with Birmingham and Solihull Mental Health Foundation Trust providing peer support to inpatients at Birmingham Mother and Baby Unit (MBU). There will also be opportunities to work in the community both in Birmingham and Solihull and the...

  • Peer Support Worker

    5 days ago


    Solihull, Solihull, United Kingdom jobs@app-network Full time

    Action on Postpartum Psychosis (APP) is seeking casual Peer Support Worker(s) to join our innovative collaborative project with Birmingham and Solihull Mental Health Foundation Trust providing peer support to inpatients at Birmingham Mother and Baby Unit (MBU). There will also be opportunities to work in the community both in Birmingham and Solihull and the...


  • Solihull, United Kingdom Brook Street Full time

    My Public Sector Client based in Solihull is looking for an Administrative Support Officer to provide high level administration and customer service support to their department. This is a temporary ongoing role, Monday to Friday 9.00 to 5.30pm, 37.00 hoursa week. This role is paying £10.80 per hour, increasing to £13.33 in the 13th working week. Due to the...


  • Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

    Solihull's Children's Service Business Support Unit are looking to recruit two enthusiastic and motivated Business Support Officers to join our friendly teams.We currently have vacancies within our Integrated Front Door and Family Support Team, and our Safeguarding and Support Team.Located in our modern offices at the Bluebell centre, Chelmsley Wood, working...

  • Support Worker

    1 day ago


    Solihull, United Kingdom Hays Specialist Recruitment Limited Full time

    Support Worker job, Adults, Solihull MBC, £13.11ph, Health and Social Care, Older People, Disabilities **As Solihull MBC's recruitment partner, I am looking for 1 x Support Worker to join the Adult division in this local authority**Location: Park View Building, B91 3LU **Your new role** As a Support Worker for Solihull MBC, you will be providing physical...


  • Solihull, Solihull, United Kingdom GRANTROW LIMITED Full time

    Business Support Officer Grantrow Recruitment are seeking a Business Support Officer to join their public Sector client on full time working basis and to provide financial and general administration support to social work professionals to enable them to concentrate on delivering their professional duties Benefits of a Business Support Officer 20 days annual...


  • Solihull, United Kingdom JT Recruit Full time

    Date Posted:February 20th 2024 - Job Reference:BSO - TypeTemporary - LocationSolihull (B91), Solihull - Salary & Package£12.80 per hour **Business Support Officer** We are proud to be supporting Solihull Metropolitan Borough Council who are looking for an Administrators to join their team due to an increase in workload. You will provide a confidential...