Sleep Support Coordinator

3 weeks ago


Crawley, United Kingdom Workshop Recruitment Full time

**Sleep Support Coordinator - Customer Service Healthcare support**

**Crawley**

**Permanent**

**£21,000 - £22,000 DOE**

Our client who specialise in supporting healthcare services with multiple office across the UK is looking for a Sleep Support Coordinator to join a busy team based in Gatwick, Crawley.

This role is an essential service required by patients, carers and healthcare professionals. You will assist in the provision of service to both new and ongoing customers in a timely manner, monitoring the use of specialist sleep equipment usage and providingsupport and advise on how to manage the use of equipment.

To be successful in this role you will have some previous sleep service experience and ongoing respiratory services training will be given

**DUTIES & RESPONSIBILITIES**
- To deal with all enquiries from patients in an empathetic and effective manner within company agreed timescales
- To become a professional in this specialist field and share your knowledge with your peers
- To analyse compliance data to determine the level of compliance of patients and to ensure non-compliant patients are contacted and encouraged to use their therapy to maximise benefits to them
- Be flexible with initial training requirements and shift patterns
- Provide first line support to all patients requiring assistance whilst ensuring that all patients are receiving optimal therapy for their sleep disordered breathing
- Work closely with the clinicians within our partner sleep clinics and support them with questions
- Act as an ambassador for this service with all colleagues
- Liaise with patients as and when required through E-Mail, telephone, video conference, letter and SMS
- Report received complaints, observed non-conformities and potential non-conformities

**Hours**: 37.5 hours per week - between 8am and 6pm with rotational weekends



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