Collections Officer Hybrid
3 weeks ago
Our client in Basingstoke is looking for a collections agent to join their relatively small team.
**Client Details**
- UK based company - Main office in Basingstoke
- Several offices across the UK
- Financial services sector
- Personal finance services
- Medium sized collectiosn team
**Description**
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Contacting lawyers and insurance agencies to facilitate payments.
**Profile**
- Previous experience working as a Collections Officer is not essential
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Familiarity with state debt collection laws.
- Knowledge of payment plans and accounting procedures.
- Knowledge of office and accounting software.
- Patience and resilience.
- Good personal skills
**Job Offer**
- Competitive starting salary
- Training on the job
- Hybrid working
- 24 days annual leave
- Bonus
- Generous pension scheme
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