Junior Help Desk Support

3 weeks ago


Harrow, United Kingdom GPL Technologies Full time

**T**HE ROLE**

We are in search of a Junior Help Desk Support person to support one of our clients, a top television streaming network with original production films and television series.

**THE CANDIDATE**

**RESPONSIBILITIES**:

- Provide front-line phone support to clients via remote assistance
- Triage client issues and rapidly resolve or escalate to Production Support Specialists and Senior Production Technology Engineers.
- Accountable for customer satisfaction of delivery of services, responses to request, and escalation management.
- Clearly document actions taken in the ticketing system.
- Communicate with departmental teams about their IT needs, and answer questions
- Occasional requirement to perform after hours and/or weekend support.

**REQUIRED SKILLS AND ABILITIES**:

- Excellent customer service skills
- Basic working knowledge of MAC and PC support
- Ability to handle multiple issues, prioritizing and effective management of your time
- Understanding for virtual desktop environment and remote desktop technology
- Ability to work in a fast paced environment
- Experience working in a help desk engineer, technician or IT support role a plus but not required

**DESIRED EXPERIENCE/SKILLS**:

- Strong problem-solving skills
- Attention to detail, curiosity, and a desire to learn
- Ability to communicate highly technical information to a variety of people, in both verbal and written form

**BENEFITS**:
We offer a competitive salary, paid holidays, vacations and benefit allowances along with the opportunity to learn and grow your career.

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