Helpdesk & Reception Administrator

Bouygues Energies & Services currently has an exciting opportunity for an experienced Helpdesk & Reception Administrator from a corporate background to join our team at our head office in Waterloo. This is a permanent full-time position working 8 hours per day, 40 hours per week.

**The role**:

- To receive calls, log onto the FM Support System (Maximo), pass jobs through to operational staff and report back to the customer
- To support the planned maintenance programme by scheduling jobs to PDAs and updating the systems
- To advise sub-contractors regarding invoicing requirements, and to check validity of sub-contractors advice notes and invoices.
- Deal with invoice queries quickly and efficiently
- To assist with correspondence, reports, tenders, presentations, etc.
- To organise meetings for the Facilities Management team and take minutes
- To provide administrative support to the team, dealing with operational support procedures and all enquiries
- Working 40 hours per week, 8 hours per day between 08:00 and 18:00, Monday to Friday

**The person**:

- First class customer service skills and corporate helpdesk experience
- Good organisational skills, and the ability to multi-task
- Experience in Hard and Soft Facilities Management and Maximo CAFM system is desirable
- Excellent written and verbal communications skills
- Strong IT skills including Word, Excel and Outlook
- Extensive experience in report writing
- Able to deal with people at all levels with confidence and work as part of a team

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.