People Advisor

3 weeks ago

London, United Kingdom So Energy Full time

So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability.

If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.

Our People - So Energists

Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:
Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

**The Role**:
The People Advisor at So Energy will support with the delivery of efficient and effective HR support and advisory service to all employees and Managers within So Energy, by providing first-line contact on all people-related issues, consistent with internal processes and legal requirements.

**Key Duties**:

- To provide first-line generalist HR advice and support on terms and conditions of employment and HR policies and procedures, with a view to resolving matters on advice.
- You will need to develop an in-depth understanding of each area of the business (customer care team, Engineering, Data, Commercial teams etc) and build strong relationships with managers and employees to support their development and help them achieve their objectives
- You will become a knowledge and relationship superstar, connecting the right people to ensure the business’s needs are always being effectively and efficiently met, to the highest standard possible
- You will be the go-to person for leaders and managers that need advice on how to manage all people elements, such as managing difficult conversations, supporting with resourcing, or support employees through a variety of different challenges
- You will work with managers to proactively manage employee issues such as grievances, poor performance, disciplinary and absence
- You will provide support to the Head of People with change management initiatives, including TUPE, restructures, and redundancies
- You will oversee all parental friendly processes, such as maternity, paternity, shared parental leave and flexible working, supporting our employees and managers
- You will work closely with the People Director, Head of People and our Data Protection Officer by way of reviewing our processes, employee handbook and policies to ensure that they remain compliant with legislation and GDPR regulations
- You will proactively support the consistent approach to performance management, including providing training on process and tools, coaching and support to managers and ensuring standards are achieved across all departments
- You will work collaboratively with the wider People team on the delivery of initiatives and change projects
- You will support the People Director and Head of People on the coordination of salary reviews and bonus scheme payments
- You will ensure that your business areas are proactive and engaged with the development of their people by way of probationary reviews, objectives setting, PDP’s, 6 month and 12-month appraisals
- You will participate and own projects relating to engagement and retention initiatives to pro-actively embed change that positively impacts our culture
- You will lead with data - use the data we own as a People Department to drive change and inform our leaders and stakeholders to be more considered and data-driven when making objective strategic decisions
- You will oversee the administration of employee benefits and the monthly payroll processing
- You will guide and coach emerging managers on building high-performing teams, increasing leadership capabilities and organizational effectiveness

**Requirements**:

- You’ll support the current People Coordinator (line management of People Coordinator will be managed by the People Director on

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