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Computer Science Graduate

5 months ago

StokeonTrent, United Kingdom Synectics Solutions Full time

**Duties will include**:

- Assess and prioritise all incoming incidents and requests.
- Record and manage all requests according to agreed SLAs (Service Level Agreements).

SQL Server databases supporting the SIRA product
Data loading processes for the SIRA product
- Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.
- Utilising your SQL skills to interrogate the databases to analyse often complex problems and diagnose underlying causes.

**The successful applicant will have**:

- A genuine interest in a customer facing technical support role.
- A willingness to work independently when required and to juggle multiple priorities.
- Accomplished communication skills and an ability to articulate complex issues.
- An aptitude for both efficient and accurate working.
- A good knowledge of SQL Server and database technologies.
- C#, jQuery and Bootstrap dubug skills preferred but not essential.
- The ability to identify and analyse software issues and to expedite resolution through your own experience and through leveraging internal expertise.

**Working hours are**:
7.5 hours between 6am and 10pm on a shift rota (Remote working for shifts outside of standard days). Working 1 day during a weekend once every 4 weeks (additional time will be given in lieu and additional shift allowance outside office hours).

**Job Types**: Full-time, Permanent, Graduate

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Stoke-on-Trent