Customer Accounts Administrator
2 weeks ago
**Customer Accounts Administrator**:
- Your responsibilities- Maintain the drivers handbook which gives all information to carriers of delivery site requirements.
- Work with the customer account controllers to create and maintain data, as well as liaising with our carriers to ensure changes are communicated correctly.
- Create SAP change controls when applicable to ensure the system is up to date.
- Provide telephone support to answer any customer query.
- Be committed to achieving the right outcome for the customer whilst taking into account the company processes and requirements.
- Work with our carriers to ensure customer relations are of the highest standard.
- If required, provide support creating customer orders after 1300. This depends on workload, holidays and absences.
- Monitor and review one’s own back orders to completion.
- Ensure customer is updated fully throughout so eliminate any complaints.
- Support finance in answering quires relating to order discrepancies.
- You will be required to complete credits and reinvoices if necessary.
- Comply with ISO-14001/ISO-9001/ISO27001 standards, requirements and be a part of audit meetings and represent logistics when required.
- Use Personal Protective Equipment as required.
- Protect and maintain company property
- Maintain expenses within guidelines
- Assist the company as required. Promote Sysmex at all times as a leader in the diagnostic market
- Your profile- MINIMUM 3 YEARS EXPERIENCE in an administrative role or customer service operation
- SAP SD EXPERIENCE
- GCSE Maths and English
- We offerThis role is eligible for our extensive company benefit package, including the provision of hybrid working **Please note**: Hybrid working will commence after your probation period has been successfully completed.
All applicants will need to be available to attend the assessment day - Date to be confirmed
Place of Work
SYSMEX UK LTD
- Garamonde Drive- MK8 8DF Wymbush, Milton Keynes- GBField of Employment
Administration
Working Experience
2 to 5 years
Type of Employment
full-time
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