Public Information Ethics Officer

3 weeks ago

Lutterworth, United Kingdom British Association for Counselling & Psychotherapy Full time

BACP is the leading professional body for counselling and psychotherapy in the UK with around 70,000 members.

Benefits include 25 days annual leave (for full time) plus Bank Holidays, 5 paid mental health days, health cash plan, corporate yoga and anonymous 24/7 over-the-phone counselling.

Our Public Information Ethics Officer works within our Get help with counselling concerns’ service, supporting the public in their understanding of what good practice is within counselling and psychotherapy. By responding to public enquiries, providing guidance and signposting, as well as providing additional support during the Professional Conduct complaints process, whilst ensuring the professional integrity of the service and helping to maintain public confidence in the profession.

**Principle Accountabilities**
- To respond to wide-ranging enquiries, supporting potentially vulnerable members of the public which can often be complex, sensitive and distressing. To be able to respond to most enquiries whilst working within clearly defined boundaries and have an understanding of when an enquiry needs to be referred on.
- To call on knowledge of the profession to offer an informed and objective perspective in response to the unique nature of each enquiry and help the enquirer identify their best course of action. To help identify areas of ethical concern, providing insight, guidance and reassurance appropriately. To be able to signpost enquirers and to understand when an internal referral needs to be made, for example, in relation to safeguarding.
- To respond to a wide range of enquiries from non
- member practitioners, as well as, for example, the police, schools and managers of therapy services. Using knowledge and experience to identify the best course of action. Working within clearly defined boundaries and referring enquiries on as appropriate to other colleagues and / or departments
- To provide additional emotional support and information to complainants during the Professional Conduct complaints processes, whilst maintaining the professional integrity of the service and supporting the general public in the interests of public protection. To assist with managing their expectations and help with the challenges of the complaints processes.
- To work with the Client Ethics Manager in the development of public-facing guidance/information relevant to the Ethical Framework for the Counselling Professions, and thereby promoting good practice
- To support the collection and analysis of data related to public concerns and enquiries as reported via the ‘Get help with counselling concerns’ service. Provide reports based on this data in order to identify possible gaps in training and to inform good practice guidance.
- To help to promote the Get help with counselling concerns service with internal and external stakeholders by supporting at learning events for staff members, attending external events with members and helping to create public facing promotional material. To raise the profile of the service to members to help support their practice.
- To be responsible for the co-ordination of the updating of the public information on the BACP website. To take responsibility for ensuring the accuracy of information online in relation to BACP public facing information. Thus supporting the public engagement and public protection functions

**Knowledge & Experience**
- Some knowledge and understanding of counselling and psychotherapy and the many modalities.
- The ability to deconstruct complex enquiries using objective listening skills and offering appropriate options and information in response.
- An in-depth knowledge of the Ethical Framework for the Counselling Professions
- An ability to develop a good understanding of the Professional conduct procedure and its accompanying policies
- Committed to high quality customer care
- Confident to know when an internal referral needs to be made. Has an understanding of own scope of competence and understands the need for potential referral to the safeguarding team
- Excellent communication skills, empathy, listening skills, an ability to keep calm in all circumstances and instil a feeling of understanding
- Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to IT systems
- Ability to work autonomously and be accountable for meeting own objectives

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 9 months

**Salary**: £31,433.00 per year

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Lutterworth, LE17 4HB

Application deadline: 22/04/2024

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