Customer Service Assistant

1 month ago


Antrim, United Kingdom VANRATH Full time

VANRATH is delighted to be assisting a busy expanding Energy Company for the Recruitment of Customer Service Advisors for their Antrim branch.

**The role**: Our Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders and incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all our customers. They will also provide administrative support within the Customer Services Team.

**The Individual**: Our Customer Services Assistants are dedicated to providing the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills, and manage a busy workload with clear priorities and objectives.

Closing Date:29th March 2023

**About the role**

**Key Accountabilities**:

- Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate
- Have an excellent telephone manner, be enthusiastic with a ‘can do’ attitude
- Handle and resolve customer complaints in line with the company values
- Take ownership of customer requests, aim to provide 1st call resolution
- Customer Services administration as required
- Develop strong relationships with other energy departments, gaining comprehensive knowledge of our business
- Provide cover for Reception as required
- Undertake any additional duties as directed by the Customer Services Manager

Required criteria
- Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above
- Previous experience in customer service role, eg call handling, but may also consider retail and leisure
- Excellent IT, communication and people skills
- Ability to process large volumes of information quickly and accurately
- Ability to work on own initiative and prioritise workload
- A ‘can do’ attitude and eager to learn

**Salary**: £20,042.97-£20,140.55 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Tips

Work Location: One location

Reference ID: PD11



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