System Support Specialist

3 weeks ago

Wokingham, United Kingdom National Grid Full time

**System Support Specialist**:

- Location: Wokingham, GB, RG41 5BN- Division: Global Security- Job Type:
- Requisition Number: 41400- Department: IT- Job Function: Network Control**What you'll do**:
We are looking for an experienced System Support Specialist to provide first line technical support within an on-premise, multi-site network. You will be supporting both the system engineers and field technicians in troubleshooting and maintaining the computer systems that support the many specialist security products in use within the network, as well as proactively monitoring logs and alerts to reduce potential technical failures.

You will be responsible for the support and maintenance of the installed security systems across multiple locations and assisting technology partners on best practice and suitable configuration for both hardware and software installations. As part of the role you’ll follow defined processes and assist in communicating with and informing site stakeholders in the correct use of the systems.

We are passionate about working towards a carbon-neutral future and we really need strong talent to help drive this purpose and be at the heart of a clean, fair and affordable energy future Join us to accelerate the development of our #netzerofuture

**What you'll need**:
You will be a skilled multi-tasker with a keen eye for detail that thrives in a fast-paced work environment. You will need to have working experience and knowledge of Windows family of operating systems and networking. You should have a strong level of knowledge of Active Directory, Hyper V, Group Policy and DNS. You must also possess good communication skills and a thorough understanding of troubleshooting methodologies.

We are also looking for the following skills and Experience:

- Experience in supporting Active Directory implementations over multiple geographical locations with bandwidth limitations
- Windows Server Core installations and management via command line and Powershell
- Experience in managing and troubleshooting Group Policy Objects, including software deployment, desktop security and Group Policy Preferences
- Experience in virtualisation using Hyper V and Failover Clustering
- Be certified or working towards an appropriate certification in Windows Server/Client, networking or security e.g. CompTIA A+/N+/Sec+ or MCSA Server Infrastructure
- An overall awareness of network infrastructure and cyber security principles, as well as working with live mission critical systems
- Understanding of firewalls and security platforms such as FireEye, SolarWinds, Tanium

**What we can offer**:

- A competitive salary between £35,000 - £42,000 dependent on capability plus 26% shift allowance
- Annual Performance Bonus
- 25 days annual leave (increasing to 26 days after 2 years) plus 8 bank holidays
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%, giving a total of 18% to your pension pot
- Life Insurance at 10 times basic salary
- Access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few

**About us**:
National Grid lies at the heart of a transforming energy system.

**More Information**:
Location: Reading RG6
Grade: L5 Operations & Engineering Job Family
Global IT /Permanent

LI-HYBRID #LI-SS1

**At National Grid, **we work towards the highest standards in everything we do, including how we support, value and develop our people.** Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.**

**Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. **All employment is decided on the basis of qualifications, **the innovation from diverse teams & perspectives** and business need. **We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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