Insurance Broker

3 months ago

Newcastle upon Tyne, United Kingdom Resolve Recruitment Services Full time

Resolve Recruitment are delighted to be working with one of the UK's most successful insurance brokerages where, due to continued growth, they are currently looking to employ a Commercial Account Handler.

The salary will be highly competitive and is negotiable

**Purpose**

You will need to have good judgement, be analytical, have great attention to detail, be flexible, self
- motivated, driven & deliver excellent customer service

**Key Responsibilities**
- Adhere to all company policies and procedures.
- Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client, EUR(TM)s demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate New Business premiums in accordance with the specific carrier, EUR(TM)s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
- Ensure that telephone calls are answered & dealt with promptly & efficiently.
- Maintain thorough and accurate records of all customer interactions.
- Identify complaints and refer to the necessary complaint handler.
- Required to be a referral point within the Branch.
- Ensure that you remain compliant in everything that you do; including but not limited to
- treating customers fairly, contract certainty & vulnerable customers.

**Skills and Competencies**
- Competent in windows-based programmes; word, excel, outlook and internet.
- Excellent communication skills: written and oral.
- Ability to work alone and as part of a team.
- Positive can-do attitude.
- Strong team ethic.
- Manage time effectively.
- Ability to work under pressure.
- Good personal organisation skills.
- Good timekeeping and presentation of self and work.
- Strong negotiation and interpersonal skills.
- Articulate & Numerate.
- Works with a high degree of accuracy in all tasks.
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission

**Experience**
- Must have 2 years minimum experience working within a broking or underwriting environment.

If you are interested in a career with a leading broker, please send your CV ASAP.

IND1

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Must be a UK resident

**Experience**:

- commercial insurance: 2 years (required)

Work Location: In person

Reference ID: G6631

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