Hospitality Sales Co-ordinator

5 months ago

Blackpool, United Kingdom Blackpool Football Club Full time

**Who we are**:
Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire.

The club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the Top-Flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system.)

The team are currently competing in Skybet League One, the third tier of the English Football League.

The club have played their home games at Bloomfield Road since 1901.

**About the role**:
We are looking for a well organised and enthusiastic Hospitality Coordinator to join our established team, based at our Bloomfield Road Stadium.

You will be a key part of the Commercial team helping to support the Hospitality and Commercial activities across the Club.

On a day-to-day basis you will be supporting the Commercial Manager in dealing with incoming enquiries, from Marketing activity to coordinating the Hospitality match day set up and operations.

We are looking for the person joining to be able to deliver a high level of customer service to ensure we can maximise on return business.

**Key Responsibilities and Duties**:
**Hospitality Operations**
- To coordinate all inbound match day hospitality packages across all areas - Play Off Lounge, Matthews Suite, VIP Boxes, 1953 Lounge, Heineken Lounge & Moretti Lounge.
- To administer the above including the issuing of hospitality packs - confirmation letter, itinerary, menus, car park passes.
- To coordinate match day set up across all (Commercial) Hospitality areas - Directors Lounge, Matthews Suite, VIP Boxes, 1953 Lounge, Heineken Lounge & Moretti Lounge.
- Provide match day support including meeting, greeting, and attending to the needs of guests, to deliver an excellent customer experience.
- Reporting of Hospitality numbers on a daily / weekly / monthly basis to the Commercial Manager and Accounts Team.

**Hospitality Credit Control**
- To administer the above including reconciling food costs from our caterer and signing off match day numbers.
- To ensure all Hospitality payments (unless otherwise agreed on seasonal credit terms) on a match-to-match basis are paid by card, BACs or by invoice.
- To work with Accounts to report back and reconcile all Hospitality numbers on a match-to-match basis.

**Event Support**

From time to time, you may be asked to assist the Events team with the following:

- To assist the Venue Sales Manager in selling the Clubs meeting & events packages, across all function spaces, on a non-match day basis.
- To assist with the room hire bookings diary.
- Represent the Club at events, internally and externally.

**General**
- To build a good rapport with all customers and resolve any complaints/issues quickly, maintaining high quality customer service.
- To work as part of a team with all departments at the club.
- To report any operational, maintenance, cleanliness issues in hospitality areas to management.
- Working knowledge of Ticketmaster, Microsoft Office and Outlook is desirable but not essential.
- To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
- Additional duties as reasonably requested by the Commercial Manager.
- To adhere to the Club’s Safeguarding Policy at all times.
- To promote a safe and healthy working environment for all players and staff.
- To promote a professional image of the Club and themselves at all times.
- To contribute to identifying and undertaking initiatives aimed at improving the efficiency and effectiveness of service delivery.
- To work with and support other team members as required ensuring effective and efficient service is developed and delivered.
- You will be expected to seek ways of updating and improving personal skills, knowledge and understanding relevant to your own job role.

The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

**Person Specification**

**Essential Requirements**

**Desirable Requirement**

**Experience**
- At least two years relevant experience in an administration/customer experience role.

**Knowledge & Skills**
- Have a good understanding of our customer’s needs.
- The ability to create strong working relationships with customers and clients, both on the phone and face to face.
- Able to communicate, listen, interpret and convey information.
- Have strong attention to details skills.
- Ability to work to deadlines and targets.

**Personal Qualities**
- A quick learner with the ability to work independently.
- Good initiative, enthusiasm, problem-solving approach to new challenges.
- Have excellent verbal and written communication skills.
- Demonstrates h

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