Ict Apprentice

**What you will do in your working day**

As a shared IT Service covering multiple sites, the role will include accompanying the IT Technician on site visits to provide support to end users. You will be expected to represent IT Services in a professional manner in all your interactions with the schools and our colleagues in other departments.

You will have a basic practical knowledge of Microsoft operating systems, Office desktop packages, as well as Apple’s iOS operating systems.

Your duties will include:

- Setting up computers, projectors, sound systems and necessary peripheral devices for use during presentations, training courses, or assemblies
- Checking computer hardware (mouse, keyboards, monitors, docking stations) to ensure functionality
- Providing guidance to end users
- Performing basic troubleshooting
- Maintaining the asset register
- Setting up new starters on the IT systems
- Ensuring toner levels are maintained and stock is ordered when needed
- Answering the phone for the Service Desk and monitor support tickets as appropriate

**The training you will be getting**
- Information Communications Technician Apprenticeship

Standard - Level 3
- Training will be delivered both in college and in the workplace

**What to expect at the end of your apprenticeship**
- Potential position upon successful completion of the apprenticeship

**Requirements and prospects**

**Desired skills and personal qualities**

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Initiative

**Qualifications**

GCSE or equivalent English (Grade 9 - 4 / A*- C) Essential
GCSE or equivalent Maths (Grade 9 - 4 / A*- C) Essential

**Things to consider**

**About the employer**

Are you looking for a fulfilling, worthwhile and secure job? Would you like to have a job that makes a real difference? Come and join the team at SAND Academies Trust in Gloucestershire, a Multi-Academy Trust offering exceptional education in our six schools.

**Employer**

Milestone School

**Address**

The Milestone School

Longford Lane

Gloucester

GL2 9EU

**Training**

**Training provider**

GLOUCESTERSHIRE COLLEGE

**Job Types**: Full-time, Apprenticeship

**Salary**: £11,575.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person