Team Leader Connection Service

5 months ago


Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Are you an experienced health professional looking for a new challenge?

We have a fantastic opportunity for a Team Leader to join our Connection service. Connection is part of our Access to Mental Health Service and is a 24/7 helpline for people of all ages who are experiencing mental health problems.

As a team leader you will day-to-day manage, supervise individuals and lead the team of Connection Support Workers, Specialist Practitioners and Locums providing management support to staff. You will have the opportunity to develop the role to meet the needs of the teams and people who use the service. You will inspire and demonstrate leadership qualities through clear visible management, working with others, demonstration of personal qualities, continuous service improvement, and setting direction. You will have the ability to manage change through strategic thinking, use of negotiating skills, self-awareness, and effective communication.

This post is a full time post over the hours of Monday - Friday 9.00 - 17.00, a minimum of 30 hours will be considered. You will be based at St Ann’s hospital, flexible working will be considered as long as the service needs are met.

You will ensure adequate and safe staffing cover is maintained for patient care and maintain a professional portfolio and demonstrate that practice is up to date and evidence based.

As a Connection Team Leader you will ensure that pathway targets are delivered and escalating where increase in referrals or any potential to breach pathways may occur and take part in the investigation of untoward incidents and complaints.

Establish excellent communication with internal colleagues and the wider community, promote partnership working, develop and maintain a well-established network of contacts with colleagues at all levels within the organisation and with external organisations.

Maintaining and updating systems such as e-roster.

Be responsible for the return of quality audit/reports, ensuring learning is shared and actions taken.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.


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