Personal Shopping Coordinator

2 weeks ago

Bicester, United Kingdom Value Retail Full time

**Something Extraordinary Every Day**

As a
**Personal Shopper Coordinator** you will be supporting the Personal Shopper/s in dealing with client appointments, virtual shopping, bookings and reporting. The role will also host guest appointments and recommend clothing/accessory options when required.

You’ll have strong multitasking abilities, a proactive and solution orientated attitude and exceptional time management skills are an integral part of the job.

**As a Personal Shopper Coordinator your responsibilities will include**:

- Handle the day-to-day operational tasks (booking and hosting appointments etc) needed to support the Personal Shoppers
- Manage bookings ranging from client and brand appointments, reserved parking and couriers
- Assist virtual shopping appointments
- Provide knowledge on how to use social media platforms to leverage guest engagement
- Responsible for setting up & cleaning up appointments
- Work closely with the Personal Shoppers to process orders for approved products, returns and exchanges for unwanted items on behalf of our guests
- Handle database entries on existing system
- Record account adjustments for payments, deposits, returns, exchanges, etc.
- Be proactive in staying ahead of new products, services, and trends that may be of interest to our guests
- Attend brand training sessions to continually increase brand and product knowledge
- Support the Personal Shopping team on presentations and reports where applicable.
- Execute end to end process of Virtual Shopping
- Monitoring individual and brands sales targets and increasing these where possible

**This**
**Personal Shopper Coordinator**
***
**role is offered on a full time, permanent basis and is based at Bicester Village.**

**There’s no one quite like us**

The Bicester Village Shopping Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Village Shopping Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

**What makes you special**

Every colleague is an entrepreneur at heart, and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

- 3+ years of experience in customer service and/or personal stylist roles within a luxury retail or hospitality business
- A creative eye for styling guests and a strong knowledge of products and services
- Excellent written and verbal communication skills
- Excellent interpersonal skills and relationship builder with guests, colleagues and brands
- Good awareness of cultural differences with international guests
- Confident in working with a wide variation of clients, including high net-worth individuals
- Good time-management and organizational skills
- Strong team player, but also have the ability to work independently
- Ability to work well under pressure
- Excellent verbal and written communication skills in local Village language and English

**Why we’re exceptional**

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

- **Looking after you**: You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations
- **Treating you**: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus
- **Championing you**: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

**Come and live your story with us**

The Bicester Village Shopping Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.

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