Call Centre Agent

7 months ago


Darlington, United Kingdom CDER Group Full time

**Salary**:£21,000 per annum

**Hours**:35 hours per week

**Location**:Darlington

**Shifts**:Monday to Sunday between 8am and 8pm

**Reporting to**:Contact Centre Team Leaders

**OTE £25,000**

**About CDER Group**

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

**Introduction**

Are you always on your phone? Do you love talking to people? If so, we have the right job for you, get paid to talk to people and earn additional commissions for helping them too

We are looking to recruit enthusiastic, engaging people to help deliver best in class customer service.

As a Contact Centre Agent you’ll be joining a diverse, fun and vibrant team, and a growing company that has been voted as one of the Top 100 companies to work for 2 years running. Yes, we collect debt, but we do it ethically and in accordance with our award-winning, and industry-leading, Fairness Charter. We are also Investors in People Silver accredited
- an award that demonstrates an ongoing commitment to our staff; in training, in development and in helping you achieve your career goals, whatever they may be. But more than that we offer full training and a chance to earn while you learn (sponsored qualifications), competitive salaries and commission schemes, flexibility in working hours (35 hour working week with varying work patterns), generous annual leave, socials, and shopping discounts via our bespoke platform, Hosho.

So, if your phone skills are off the hook, we’d love to hear from you.

**Responsibilties**
- Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
- Ensure that responses adhere to all applicable internal and external guidelines
- Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
- Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
- Negotiate solutions to customer queries that balance their needs with that of CDER Group

**Personal qualities, experience and skills**
- Excellent verbal and written communication skills
- Proven customer service experience
- Self-motivated with the ability to work under pressure and in difficult situations.

**Benefits**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: In person


  • Call Centre Agent

    18 hours ago


    Darlington, United Kingdom Railpen Full time

    We have an exciting opportunity to join our Channel Services department in Darlington as a Call Centre Agent on a permanent basis. **The role** The role is responsible for providing an efficient telephone service to ensure customer requests and queries are processed efficiently through the correct channel and in line with the agreed service levels and...

  • Call Centre Agent

    2 days ago


    Darlington, United Kingdom CDER Group Full time

    **OTE £25,000** **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding...

  • Call Centre Agent

    6 hours ago


    Darlington, United Kingdom CDER Group Full time

    **OTE £25,000** **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding...

  • Call Centre Agent

    7 months ago


    Darlington, United Kingdom Railpen Full time

    **About Railpen** Railpen is responsible for the safekeeping and investment of around £37 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us...

  • Call Centre Advisor

    6 days ago


    Darlington, Darlington, United Kingdom EE Full time

    Job DescriptionAbout the RoleWe are looking for a call centre advisor to join our customer service team at EE. As a call centre advisor, you will be responsible for handling customer inquiries and resolving issues via phone or other channels.Your Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerWork...

  • Field Agent

    7 months ago


    Darlington, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Darlington (DL)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of **£24,028.68**...

  • Call Centre Agent

    17 hours ago


    Darlington, United Kingdom Hire-online Full time

    We’re recruiting for Telephone Customer Sales Advisors to earn up to **£**18,525 working from home (fully remote).** **Customer Sales Advisor benefits**: - 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary - Lifestyle Benefits programme - featuring thousands of discounts, special offers and...

  • Customer Service Agent

    7 months ago


    Darlington, United Kingdom Department for Education Full time

    **Details**: **Reference number**: - 323021**Salary**: - £23,905**Job grade**: - Administrative Officer- Executive Assistant (EA)**Contract type**: - Fixed Term**Length of employment**: - 12 months**Business area**: - DFE - Strategy Group - Communications Directorate**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of...


  • Darlington, United Kingdom Venture Properties Full time

    An excellent opportunity to join this growing and forward-thinking estate agent, which is well-established in Darlington and the surrounding areas with multiple offices. Previous estate agency experience is desirable but is not essential. What is more important for us is someone with the right attitude and a willingness to learn and work hard. Essential...

  • Support Administrator

    5 hours ago


    Darlington, United Kingdom Pareda Recruitment Full time

    This is an excellent opportunity to join a UK market leader and will involve the following; - Diary management for field agents - Data Entry - Collation of financial information - Carrying out audits on agent compliance - Building solid internal relationships It is essential that you have; - Previous admin experience in an office or contact centre - Great...


  • Darlington, United Kingdom CDER Group Full time

    **About CDER Group** - UK market leading technical debt collections & enforcement group - No. 1 in Road User Charging: Highways England, Transport for London - Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency - 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough - 150+ Local Authority clients - People and...


  • Darlington, United Kingdom Pareda Recruitment Ltd Full time

    his is an excellent opportunity to join a UK market leader and will involve the following; - Diary management for field agents - Data Entry - Collation of financial information - Using trace procedures to establish the status of companies - Carrying out audits on agent compliance - Building solid internal relationships It is essential that you have; -...

  • Sales Negotiator

    6 months ago


    Darlington, United Kingdom Your Move Estate Agents Full time

    Your Move are looking to recruit a Sales Negotiator into our Darlington Town Centre. Your Move Estate Agents is one of the most trusted names in the UK and proud of our reputation as professional estate agents. In this role you will be responsible for regular communication with clients, negotiating offers between the vendor and the buyer, sales progression...


  • Darlington, United Kingdom Teesside International Airport Full time

    You will be working in the Security Team, providing the smooth and timely processing of passengers, and carrying out aviation security duties across the airport. You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry and a customer service...


  • Darlington, United Kingdom Priory Central Services Full time

    Priory is the leading independent provider of mental healthcare and adult social care in the UK. An exciting new role dedicated to providing an excellent client journey, and outcomes, into Private Treatment pathways (Outpatient and Residential). Priory are the UK’s leading provider in private mental health services offering treatment at over 20 locations...

  • Acquisition Officer

    5 days ago


    Darlington, United Kingdom Mears Group Full time

    Annual salary: up to £30,000.00 Acquisition Officer Darlington or Wakefield £30,000 per annum Full time - Permanent - 40hrs per week An exciting opportunity has arisen to join our team here at Mears as a Acquisition Officer. Based in Darlington or Wakefield. We are offering a salary of up to £30,000 plus great company benefits which include fun days...

  • Bartender and Server

    6 hours ago


    Darlington, United Kingdom Kreft Holdings Ltd Full time

    The Pennyweight Great Shift Patterns Mixed Waitering & bar shifts Cocktail Knowledge Ideal Wage dependent upon, age and skill set Own transport required Town Centre Location Great working environment If you think the job is for you, call us on 01325 350 106 **Job Types**: Full-time, Part-time **Salary**: £9.50-£12.00 per hour Schedule: - Monday...


  • Darlington, Darlington, United Kingdom Virtual Hub Careers Full time

    Virtual Hub Careers invites applications for the position of Business Support Representative, reporting directly to our busy call centre in Darlington. With an estimated salary of £13,070 per annum, based on a 37.5-hour workweek, this exciting opportunity provides a stable and rewarding career path. The selected candidate will provide top-notch customer...

  • Care Line Advisor

    7 months ago


    Darlington, United Kingdom HC-One - Marketing Full time

    **About The Role**: HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry...


  • Darlington, United Kingdom Kreft Holdings Ltd Full time

    The Pennyweight Great Shift Patterns Mixed Waitering & bar shifts Cocktail Knowledge Ideal Wage dependent upon, age and skill set Own transport required Town Centre Location Great working environment If you think the job is for you, call us on 01325 350 106 **Job Types**: Full-time, Part-time **Salary**: £9.50-£12.00 per hour Schedule: - Monday...