Ward Administrator

1 month ago


London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

This service operates 7 days a week and you will be expected to work shifts some weekends.

This role is not a typical Ward Administrator role and incorporates elements of family liaison and patient discharge co-ordination as well as more traditional administrative tasks. The successful postholder will form a key part of the T8 inpatient ward team, where the specialties Infectious Diseases, Tropical Medicine and Respiratory Medicine are based. The department is an exciting place to work and is known as being extremely friendly and welcoming. There is opportunity to become involved in lots of different projects and work with a wide range of people.

A typical day would involve attending the morning business rounds to make notes about what is required for which patient that day and to provide input on areas that the postholder is responsible for. You will play a key role in the patient flow of the hospital, ensuring timely admission and discharge of patients, helping the ward hit achieve key flow-related targets, such as pre-12 discharges. This helps to relieve pressure from the Emergency Department and effectively manage inpatient occupancy.

This role also forms the main point of contact on the ward for any discharge reacted queries the departmental management team may have throughout the day.

You will be required to work with a wide range of staff, including senior employees. The role also has frequent contact with patients and their relatives so the postholder must be comfortable with dealing with the public in difficult situations.

There will also be frequent ad hoc tasks and pieces of work that arise that the postholder would be responsible for.

Note -There will also be elements of early evening and weekend work introduced in the coming months. The 7-day rota will be covered by 2.5 Ward Administrators.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

T08 wardis led by two ward sisters and four deputy sisters. Staff work across the whole floor and across all specialities. There are two sides to the ward; the north side is predominately bay beds, and the south side consists predominantly of side rooms. We care for patients with a range of infections including TB, potential VHF, and infections in returning travellers, and additionally provides the inpatient service to the Hospital for Tropical Diseases.

T08 prides itself on a strong and supportive multi-disciplinary team and staff have the opportunity to work with specialist consultants and nurses who are leading experts in their fields. Our focus is always to provide the best possible patient care and our team values reflect those of the Trust: Safety, Kindness, Teamwork and Improving.

We are interested in your career development wherever that path may take you. You will have the opportunity to attend study days within specialist areas and complete fully funded further education courses if you wish.

We have a focus on staff wellbeing and organise multiple programmes to ensure our staff are well looked after and enjoy their time at work

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


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