Receptionist / Care Navigator
6 months ago
**About the Role**:
Tollgate Surgery has an opportunity for a receptionist to join our team on a** **part-time basis for 27.5 hours per week over 5 days. The rota will be a combination of morning shifts from 07:45 to 13:15 or 13:15 to 18:45.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately 10,000 patients in the Stanway area. The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premises.
The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.
**Caring and inclusive**:We treat all our patients with care, dignity, equality, and respect. We strive to meet our patients’ expectations and their needs, while we are respectful of patients’ individual choices. Our clinicians and staff work hard to ensure all patients receive good care and a professional service.
**Efficient, high quality and safe**:Our policies and procedures are regularly reviewed to ensure our service is as efficient as possible, while also maintaining a high level of safety and quality.
**Working together**:We work alongside other health organisations, public services, charities, and other external service providers to ensure our patients have the choice and support that they require. Our entire team works toward a common goal of maintaining care of the highest possible standard to our patients.
**Continually improving**:We review our processes and services on a regular basis and meet frequently as a team to discuss ways to improve. Staff development and training is an essential part of what we do, while we also take heed to patient feedback and adapt to an ever-changing healthcare environment.
**Disclosure and Barring Service Check
-
Receptionist / Care Navigator
8 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: Colchester Medical Practice Primary Care Network are seeking receptionists to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the...
-
Receptionist / Care Navigator
7 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: Colchester Medical Group (Parsons Heath Medical Practice) are seeking a receptionist to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at...
-
Receptionist Bank
6 months ago
Colchester, United Kingdom Care UK Residential Care Services Full timeSilversprings Care Home is looking for a bank receptionist to join the team. You will be working every other weekend, Saturday and Sunday. £10.42 per hour plus benefits. As the Receptionist, you provide the first impression for all visitors. You will be responsible for greeting potential residents, families and other visitors, managing both external and...
-
Receptionist
6 months ago
Colchester, United Kingdom Bupa Dental Care Full timeBupa Dental Care Colchester, Ipswich Road are looking for a Dental Receptionist to join their experienced team. Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and...
-
Care Navigator
7 months ago
Colchester, United Kingdom Provide CIC Full timeDealing effectively as a point of escalation with complex queries from patients, other employees, managers and members of the public with regards to a defined range of Provide services To co-ordinate the care for patients across a range of Provide services and to navigate the patient, employee, manager or member of the public accordingly, including...
-
Receptionist
2 weeks ago
Colchester, United Kingdom Primary Care Careers Full timeJob summary Tollgate Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week over 3 days.The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by...
-
Medical Receptionist
6 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: Ambrose Avenue Group Practice is looking for an experienced and professional medical receptionist to join our growing team on a full time basis. You will excel in providing first-rate customer care, and be able to work flexibly in a team of receptionists on a rota basis, to cover our surgery opening hours. The post-holder is responsible...
-
Care Home Receptionist
6 months ago
Colchester, United Kingdom Excelcare Holdings Full timeWe have an opportunity for an efficient and friendly** Receptionist **at our **St Fillans Care Home in Colchester, Essex, **to join our compassionate and welcoming Front of House team who provide a warm and professional greeting to all of our visitors. Excelcare is a family-owned care home group established for over 34 years. We provide the highest...
-
Receptionist
1 month ago
Colchester, United Kingdom Primary Care Careers Full timeJob summary We have an exciting new opportunity for a receptionist to join the team based in Rowhedge and University of Essex Medical Centre. This is an exciting opportunity for an enthusiastic and highly motivated receptionist to join the team. The role is hrs a week worked over 3 days. Rowhedge offers a unique opportunity to develop expertise in...
-
Medical Receptionist
6 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: Ambrose Avenue Practice on Colchester is looking for an experienced and professional medical receptionist to join our growing team and help us to excel in providing first rate customer care on a full or part time basis. The main duties include: - answering the telephone. - dealing with all enquiries from patients attending the...
-
Receptionist
7 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: This is an exciting opportunity for an enthusiastic and pro-active Receptionist to join the team based in Rowhedge and University of Essex Medical Practice. The role is for 12 hours a week. Responsibilities will include (but are not limited to) booking appointments, greeting patients, answering queries from patients and outside agencies...
-
Receptionist
6 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: East Hill Surgery has a fantastic opportunity for a receptionist to join our team on a part-time basis for 16.5 hours per week. In this essential front-line role at the practice, you will be responsible for dealing with patients face to face as well as on the telephone, assisting and dealing with varied questions and queries on a day to...
-
Receptionist
7 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: This is an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based in Rowhedge and University of Essex Medical Practice. The role is for 33 hours a week, and the role will be split between both Rowhedge Surgery and The University of Essex Medical Practice. Responsibilities will include (but are not...
-
Carer Navigator
6 months ago
Colchester, United Kingdom Age Well East – Colchester Full timeJob Introduction **Carer Navigator** Fixed Term Contract for 2 Years £11,880 per annum - Part Time (Days and Hours of Work to be Agreed at Interview) Age Well East is a values-driven organisation with a passion for making the greatest difference to people by supporting and empowering them to live happier and healthier lives. We are looking for aa Carer...
-
Receptionist
7 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: This is an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based in Tiptree Medical Centre. Hours to be decided in discussion, however we are happy to consider applicants looking for a full or part-time role. We have a permanent role available and also an opportunity to cover maternity...
-
Medical Receptionist
7 months ago
Colchester, United Kingdom Primary Care Careers Full time**About the Role**: We are seeking a committed person to join our busy reception team at Ardleigh Surgery. The role is 24.25 hours per week. - Tuesday 7.45am - 1pm - Wednesday 7.45am - 1pm + 2pm - 6pm - Friday 7.45am - 1pm + 2pm - 6.30pm You will be the front-line receptionist, helping patients to access the right services, assist with the keeping of...
-
Receptionist Coordinator
4 weeks ago
Colchester, Essex, United Kingdom Portman Dental Care group. Full timeJob Summary:We are seeking a skilled and enthusiastic Dental Receptionist to join our team at The Portman Dental Care group. As a key member of our front desk team, you will provide exceptional patient care and support to our patients and colleagues.Responsibilities:Manage patient flow and ensure a smooth registration processProvide accurate and timely...
-
Medical Receptionist
6 months ago
Colchester, United Kingdom Kelvedon & Feering Health Centre Full timeWe are looking for an Experienced Medical Receptionist to join our friendly team in providing a high standard of service to our patients. You will need to be a team player with excellent communication skills both face to face and telephone. You will have a strong understanding of the importance of confidentiality and accurate record keeping. Some...
-
Dental Practice Receptionist
3 days ago
Colchester, Essex, United Kingdom The Dental Studio Full timeJob Description:">We are seeking a skilled Dental Receptionist to join our team at The Dental Studio, a mainly private practice in Colchester.As a Dental Receptionist, you will be the first point of contact for patients and play a vital role in delivering exceptional patient care.Responsibilities:">Manage front desk operations, including scheduling...
-
Receptionist
6 months ago
Colchester, United Kingdom Cygnet Full timeWe are looking for a friendly, professional Receptionist with a passion for making a difference to others. You’ll be working full time, 37.5 hours a week at Cygnet Colchester Hospital, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Hospital Colchester is a 54 bed service providing a range of...