Receptionist

2 weeks ago


Colchester, United Kingdom Primary Care Careers Full time

Job summary Tollgate Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week over 3 days.The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.
About us Tollgate Practice provides a range of primary medical services from its premises in Stanway, Colchester.
Job description Job responsibilities Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification Qualifications Essential Educated to GCSE level in Maths and English Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable Previous medical or healthcare receptionist experience is desirable.


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