Customer Service Representative

2 weeks ago


NewarkonTrent, United Kingdom Future Prospects Full time

**Customer Service Representative**
**Newark, Full Time, Permanent**
**£45,000-£60,000**

Our global client, based in Newark, Nottinghamshire are looking to recruit a **Customer Service Representative** on a full time, permanent basis. This position leads the end-to-end development of high-value accounts, as well as the share gain for substantial opportunities within the existing customer base, while delivering excellent customer service to encourage repeat business.

**THE ROLE**

The **Customer Service Representative** will deal with enquiries for products, tools, and services, as well as looking to target new business, other responsibilities include:

- Internally responsible for a designated number of customers to prepare quotations, offering basic technical assistance such as features and benefits, and offering alternatives and part number interchange where appropriate.
- Inform customers about new features and functionalities. Increasing revenue by identifying and developing suggestive/cross selling opportunities.
- Follow up on enquiries and quotations to ensure the company maximise new opportunities. Proactively build the new business pipeline by following up on market generated leads and literature requests.
- Co-ordinate actions needed to solve customer QCD (quality, cost, delivery) problems to maintain soundly based business relationships and maximise sales opportunities.
- Qualify new prospects then manage the handover stage for the Sales Engineer providing support to them through to close. Monitor, report on market and competitor activities.
- Gather customer feedback and share with the field sales and marketing teams to ensure a focused and dynamic level of customer service and learn about the market.
- Proactively predict customer-buying trends and make contact to create a potential sales opportunity.

**THE CANDIDATE**

The ideal **Customer Service Representative** will be able to demonstrate:

- A Level education or qualified through experience.
- Customer facing exposure (external sales or customer service) of at least 5 years, covering both direct and aftermarket routes to market.
- Good numeracy ability, reporting and analytical skills with the ability to identify trends.
- Highly competent IT Skills, including spreadsheets, Salesforce CRM and the ability to multitask between all systems quickly and efficiently.
- Exceptional and effective written and verbal communication skills at all levels.
- Exemplary customer service skills with the ability to work under pressure and handle and resolve conflict in a calm and positive manner.
- Strong interpersonal skills, which project a confident and professional image with the ability to build strong working relationships.
- Understanding of the sales process, and a good understanding of forecast planning and production management.

**THE BENEFITS**
- 25 days annual leave
- Excellent pension scheme
- Free parking

THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.

The services of Future Prospects are those of an Employment Agency.

**Job Types**: Full-time, Permanent

Pay: £45,000.00-£60,000.00 per year

Work Location: In person

Reference ID: FP35425



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