Credit Control
2 months ago
I have a new permanent vacancy in Manchester, M4 Postcode for a Credit Controller - This is a brilliant opportunity to join a very successful company
**Salary 25K
Mon - Fri - 9 to 5
Fully office based.
25 Days Holidays + Bank Holidays
Profit share bonus paid between 4-8 % pa**
The Credit Control position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working ina fast paced, dynamic but supportive team environment.
The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environmentof exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.
**Day-to-Day Responsibilities**
- Daily motivation and drive to meet or exceed short term performance goals.
- Taking responsibility for own daily collection call schedule.
- Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.
- Monitor performance against KPI's & SLA's and be able to explain deviations from targets including but not limited to:
- Movements in Aged Debtors profile
- Collections
- Work with the _Development and Service Delivery Manager_ to identify training requirements and agree coaching schedules.
- Ensure direct call method is always the first collection contact attempted.
- Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
- Build and maintain a close working relationship with _Customer services/client Experience_ and other business functions, to resolve all complaints to the clients' satisfaction.
- Liaise with internal stakeholders on account queries.
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