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Regional Service Co-ordinator
4 months ago
**Regional Service Co-ordinator - Salary Up to £23,000**:
- **Halifax, West Yorkshire**_
My client is a Global Fleet Engineering Company, one of the biggest in the UK and the World, suppling specialist automotive vehicles and machinery to 80 different countries.
The purpose of the role is to support the Regional Service Controllers in ensuring all maintenance and repair activities are managed proactively.
This includes supporting with the inbound calls from our customers within the service team, so this could be a customer reporting a vehicle fault to a vehicle being off the road, or that they are seeking an update on an engineer visit etc.
Supporting with outbound calls to customers, to mobile service engineers, ensuring systems are up accurately and up to date, supporting with parts ordering and distribution of parts, and general administration support.
**Regional Service Co-ordinator Duties**:
- To provide effective customer service and build relationships with both internal and external customers.
- To action customer repair, maintenance and breakdown requests in a timely and cost-effective manner.
- To monitor and organise all service inspection contracts.
- To work within a service team and to liaise effectively with all other departments
- To prioritise work effectively ensuring all documentation is accurate.
- To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost-efficient manner.
- Liaise with Regional Controller regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day-to-day queries from both internal and external customers
- Ensure all jobs are entered onto the appropriate in-house computer system.
- Work with the Regional Controller in order to ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and are accurate
**The Successful Applicant, will have**:
- Excellent communication skills.
- Ability to demonstrate positive customer service skills.
- Ability to develop interpersonal and communication skills.
- Ability to troubleshoot and put forward new ideas to improve processes within the department.
- Ability to prioritise own work and work within the department to assist others.
- Ability to make decisions based on incomplete information which has been filtered through others.
- Confidence to put forward views and contribute to the development of the department.
- Excellent planning skills.
- Able to work under pressure.
- Demonstrate commitment to personal professional development.
- To demonstrate self-motivation in achieving own and departmental objectives.
- Willingness to learn from mistakes.
- Willingness to learn other skills within the department.
- Ability to model the company values and behaviours
- Ability to adapt to organisational changes.
**Benefits**:
- Monday to Friday core working hours 8.30am - 5pm
- Salary: Up to £23kpa.
- Market leading basic salaries and OTE
- Exceptional working environment and excellent management
- Pension: 6% employer, 5% employee,
- 28 days holiday (including statutory),
- Group Life Cover (death in service) 3x annual salary.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
Work Location: One location
Reference ID: ZH93
