Support Associate- Remote

2 weeks ago

London, United Kingdom Accruent Full time

Personal development and becoming the best you, is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

**About our Customer Support Team**:
The Customer Support team works hand-in-hand with our customers to identify, understand, prevent, and solve their problems. Acting as the voice of the company, we develop and deepen relationships with our customers. We are successful when our customers are promoters of the company. If you're passionate about helping people, come join our world class Customer Support team

The **Support **Associate** **position provides exceptional customer service to help sustain and improve the use of Accruent's Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.

**How you'll make a difference**:

- Serve as the frontline liaison for Accruent's valued customers, providing prompt and expert assistance with software and technical inquiries.
- Maintain detailed records of all internal and external customer interactions to ensure comprehensive records and seamless communication.
- Adhere to established support protocols and incident response procedures with precision and diligence.
- Swiftly escalate critical issues to senior support staff and cross-functional teams as needed, facilitating collaborative efforts to identify and resolve underlying issues at their core.
- Stay updated on Accruent's supported products and cutting-edge technologies, ensuring a proficient understanding to effectively serve customers.
- Promptly address incoming issues through efficiently picking up phone calls, ensuring swift resolution and exceptional customer service.

**Requirements**:

- Bachelor's degree in related discipline (Computer Science for example).
- Prior experience in a software support role.
- Experience in Database and/or SQL knowledge.
- Experience with Networking Fundamentals (IIS, Protocols, etc..)
- Troubleshooting on windows environment, client and server.

**You will be successful if you**:

- Have excellent verbal and written communication skills.
- Are able to work well in a team environment as well as independently.
- Enjoy and excel at problem solving and assisting others.
- Are committed to providing world-class support, and are customer focused.

**About Accruent**

At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam - and 10,000 customers in more than 150 countries - we know you'll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching, and support they need to reach new heights and experience true professional and personal development - and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative, and interested in becoming the best you, we encourage you to join us for the ride - even if you don't believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

**About Fortive**

We are a global industrial technology innovator with a start-up spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to ground-breaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

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