Senior Host

3 weeks ago


Blackpool, United Kingdom Merlin Entertainments Group Full time

**Senior Host**

Gruffalo & Friends Clubhouse Blackpool, Promenade
Blackpool, Lancashire, FY1 5AA
United Kingdom

Oh no A Gruffalo Fancy taking a stroll through the deep dark wood or jumping on board the broom with the witch and her cat? We’re looking for seasonal, Senior Customer Service Assistants in the world’s first ‘The Gruffalo & Friends Clubhouse’ on Blackpool’s famous seafront.

Working here feels pretty outstanding and our Senior Hosts are vital in helping to lead and train our hosts. Therefore, we’re looking for people who strive for the best, are guest focused, and radiate passion and enthusiasm.

**What we are looking for**
- Lots of experience working in a customer facing environment
- Excellent communications skills with the ability to encourage and empower the team
- Friendly and hardworking with a "can do" demeanour
- You’ll have a keen eye for opportunities to go above and beyond
- Fun, dynamic, and friendly personality

Acting as a role model, you’ll work closely with the Guest Experience Supervisor in driving revenue across the department whilst delivering a friendly, courteous, efficient, and helpful service to our guests always. Leading a team from within and creating a fun place to work, duties include managing the timetable for the entertainers, problem solving and taking ownership of an area. This could also be in the commercial department where responsibilities include leading an area such as admissions, retail, or the Highway Rat Café.

Taking a hands-on approach, you’ll also cover all aspects of the hosts' role, providing an exemplary level of customer service and interaction.

These are seasonal, fixed term positions. Contracts will start from April (ready for opening in May) and run through to early November. Shifts can include weekends, bank holidays and peak holiday seasons.

**What’s in it for you**

Alongside helping to spread happiness and cheer to all our mini guests, you’ll also receive:

- Fortnightly pay at £10.82 per hour
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.



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