Customer Care Administrator
2 weeks ago
We are looking for a hardworking and committed Administrator to work in our Customer Care Department.
The role involves managing and delivering post contract services to our clients and purchasers. To continually improve our customer journey and enhance our customer satisfaction results.
Based in our Norwich office, the role will include:
- Assist in the organisation of the Customer Care Operatives daily diaries, including coordinating works to Open Market and Housing Association customers whilst liaising with the Customer Care Manager.
- Answer incoming calls into the Customer Care Department in a timely manner - within 3 rings.
- General office administration duties i.e. letters, scanning, printing, filing and binding of documents when required.
- Be responsible for the Customer Care telephone system including any relevant recorded messages.
- Produce ‘The Handover Documentation Folders’ when required including making up key fobs etc.
- Record all reported defects onto CRM database and update the system when appointments are booked.
- Update plot records/files including registration of new completions, scan documents in line with LIBMS filing system.
- Job sheets for operatives are to be typed and printed. Each job sheet for the week ahead is to be placed into their trays ready for their collection on a Friday PM additionally the booked jobs are to be entered into their dairies.
- Create and make up new plot files on central system and archive plot files when contract is completed when required.
- Attend Customer Care Team Meetings to report on progress on day to day issues.
- Log any out of hours calls received via Orbis onto CRM. Telephone contact is to be made with each customer/resident to confirm works have been complete or are booked in.
- Any other tasks as directed.
In return for your hard work we can offer you a well-rounded package including private medical insurance, pension, 26 days holiday allowance (plus Bank Holidays) and above all a friendly, proactive working environment where hard work and commitment are recognised and rewarded.
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