Food and Beverage Assistant- Europa Hotel

3 months ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team.

Under the inspiring leadership of our Conference and Banqueting Manager, Callum Dickson, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

Hours vary to cover breakfast, lunch, dinner and evening functions.

The rate of pay for this casual position ranges from £7.00ph-£10.50ph depending on age.

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts and opportunities for career progression and development.

**About The Role**

To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly
- Greeting guests and responding to their queries
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.

**About You**

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

**Required Criteria**
- Good Command of English Language
- Right to Work in the United Kingdom
- Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
- Must have excellent communication and basic numeracy skills
- Must have a professional appearance

**Desired Criteria**
- Previous experience serving food and beverages

**Skills Needed**

Bar Service, Exceptional Customer Service Skills, Responding to Customer Needs, Exceeding Customer Expectations

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep.

Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

**Salary**

£7.00 - £10.50 per hour

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