Customer Experience Team Member

1 week ago


Birmingham, United Kingdom Kirkland's Pest Control Full time

Job Description:
WHY WORK WITH US?

Waynes provides Termite Protection, Pest Prevention, and Lawn Care for over 50,000 customers across Alabama, Mississippi, and Tennessee. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.

Job Summary:
This position requires the ability to work full-time, five to six days per week, and approximately 8 hours per day. Requires extensive sitting and talking, mental alertness, and hearing with telephone and other technology associated with customer service. Must possess physical ability and stamina to work indoors and in an office setting. Must have the ability to communicate clearly. This position reports to the CET Supervisor.
- Build relationships and promote excellent customer service, integrity, and professionalism
- Answer phones
- Execute customer experience including problem-solving, answering billing questions, educating customers on seasonal issues they may see, and following through with what each customer needs
- Schedule for pest, lawn, and termite
- Act as liaison for the customers with their Service Professionals
- Must attend regular meetings with a consistent presence at the office, job sites, and all pertinent meetings
- Communicate with Sales Professionals regarding sales leads
- Assist in collection efforts
- Perform all other duties assigned

Job Requirements:

- Highschool Diploma or GED
- Must possess the ability to use telephone, computer, and other required technology.



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