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Customer Service and Sales Executive

4 months ago

Stretford, United Kingdom CCP Full time

Are you a highly motivated and flexible Sales and Service Executive seeking a new role?
Would you like to work with a prestigious sporting brand that offers amazing employee benefits?
As a Sales and Service Executive you will look to identify opportunities to recommended additional team and company products to enhance the customer experience. You will ensure every customer interaction is delivered to the highest possible standard of professionalism,accuracy and in line with their club guidelines. Within this KPI driven environment, your aim is to deliver first contact resolution with all supporter enquiries and complaints, while sensitively cross selling and promoting their product lines.
The successful Sales and Service Executive will:

- Demonstrate exceptional levels of customer service and ability to resolve queries and complaints quickly and effectively.
- Excel in a target driven environment, with a sales through service approach.
- Possess excellent verbal and written communication skills.
- Be able to work under pressure with motivation and enthusiasm.
- Contribute new ideas to help deliver personal and team performance.
- An interest in sports would be advantageous.
This is a hybrid role offering the opportunity to work from home part of the week. The standard working week shifts would be either 8am-4pm or 10am-6pm (35 hours, Monday to Friday). PLEASE NOTE: On matchdays played at home, you will be required to work up untilhalf time but will receive an extra £120 a day regardless of the additional hours.
You will receive:

- Life assurance 4 times your annual salary.
- Employer recognition bonus structure and Christmas bonus.
- Free lunch in the staff restaurant in the stadium or training complex.
- Free use of the staff gym.
- End of season staff matches on the stadium pitch.
- Free club TV for Sky subscribers.
- Season/match day ticket payment and discounts arrangements.
- Various amazing club and corporate discounts (up to 70%), across sporting brands, hospitality, and retail.
- Free parking and hot beverages on site.
- Increasing annual leave.