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Transportation Specialist, Fleet Team

3 months ago

Coalville, United Kingdom Amazon UK Services Ltd. Full time

Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in analysing data and creating reports for leadership
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in verbal and written English

Please, note this is a temporary role on a fixed-term contract basis ending on the 31 January 2024

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Transportation Specialist Overview
Amazon Transportation Services is looking to hire a motivated, highly committed, and customer-obsessed Transport Specialist. A Transportation Specialist facilitates flow of information between different stakeholders (Amazon Fulfilment/ 3rd Party Vendors/ Amazon Stations, etc.) and resolves any potential issues that impacts customer experience and delivery performance. A Transportation Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written).

Key job responsibilities
Proactively monitor Line haul activity to identify, address, and prevent potential issues

Develop and execute effective service recovery plans as necessary

Continual, tactical communication with Third Party Vendors and internal customers (Sort Centers, Fulfillment Centers and Delivery Stations)

Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s Line haul operations

Systematically escalate problems or variances in the operation to the Supervisors and Shift Managers

Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

Develop relationships and communicate with LSPs/Carriers and internal customers such as Fulfillment Centers, Sort Centers, and Delivery Stations to improve network visibility and meet daily operational needs

Support continuous improvement initiatives to help improve process efficiency and quality

Resolve issues or arranging alternatives in case of any incident etc.

Report and manage any damage of Amazon owned vehicles via third party suppliers.

Work in a dynamic environment with an ability to empathize with and prioritize customer needs

Demonstrate ownership to resolve challenging customer issues, escalating when necessary

Excellent communication, both verbal and written

Providing real-time customer experience by working in 24-7 operating environment

Coalville, LEC, GBR
- A degree
- Experience in a logístical working environment