Internal Sales Rep/trade Counter Assistant

3 weeks ago

London, United Kingdom TradeChoice Full time

Welcome to **TradeChoice Carpet & Flooring** Winners of the Contract Flooring Journal (CFJ) Distributor Awards for **6 years running** We recognise that our success is purely because of our **talented workforce **and their commitment to great customer service.We are releasing another exciting opportunity for a **Internal Sales Representative **or **Trade Counter Assistant **to join our fantastic teamThe **Internal Sales Representative **or **Trade Counter Assistant **can enjoy **25 days holiday **(including a 3-day **Christmastime Shutdown**) **+ Bank Holidays and ability to purchase 3 extra days, **our **Employee Assistance Programme (EAP)**, **Life Assurance Benefit, Career Development, competitive Pension Plan, Employee Discounts, Star awards and star of the month, Free Onsite Parking, Cycle2Work Scheme, Long-Service Awards, **and so much moreAs an **Internal Sales Representative **or **Trade Counter Assistant**, this is what your day-to-day will look like and how your contribution will add value to our business, in addition to some extra relevant tasks as required:

- Engage with key stakeholders and customers face to face and via the phone and respond to queries, providing price quotes and processing orders
- Develop and follow up profitable sales by pro-actively targeting new customers
- Submit orders into the system and maintain sales records
- Ensure accuracy of data in orders and invoices, sales and customer records
- Internal communication of customer feedback
- Ensure sales targets are met and exceeded, and report any shortfalls/anomalies
- Keep abreast with new industry products and services (including competitors)
- Provide excellent customer service to a wide variety customers and tradespeople
- Receive deliveries from suppliers, ensure quantities are correct and undamaged, and resolve any deviations
- Collaborate closely with the warehouse and logistics teams to ensure the right products are delivered at the right time

We are looking for the following characteristics and skills from the **Internal Sales Representative **or **Trade Counter Assistant **we employ.The below items are **essential**:

- Commercial acumen
- Experience in a Sales Administrator or Support Agent role (or similar)
- Track record of having met and exceeded sales targets
- Customer service best practices
- Excellent organisational and multitasking skills
- Prioritisation and time-management skills
- Adaptive communication with cross-cultural awareness
- Exceptional organisation skills
- Ability to escalate concerns, anomalies or foreseen challenges to management
- Self-motivated
- Results driven
- Commitment
- Respect
- Integrity
- Trust
- Teamwork
- Fun

We value and talk to our colleagues, we seek their opinion to make their working experience better.

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