Customer Assistant

5 months ago

London, United Kingdom Trade Choice Carpet & Flooring Full time

Welcome to **TradeChoice Carpet & Flooring** Winners of the Contract Flooring Journal (CFJ) Distributor Awards for **6 years running** We recognise that our success is purely because of our **talented workforce **and their commitment to great customer service.

We are excited to announce the opportunity for a **Trade Counter Assistant (Customer Service)** to join our friendly team.

The **Trade Counter Assistant (Customer Service) ** will receive:

- 25 days holiday (including a Christmastime Shutdown) + Bank Holidays
- Holiday purchase scheme
- Employee Assistance Programme (EAP)
- Our NEW Virtual GP and Second Medical Opinion Service
- Life assurance
- Career growth & development
- Competitive Pension Plan
- Employee Discounts (across Nestware group companies)
- Employee Recognition Scheme
- Free Onsite Parking
- Cycle2Work Scheme
- Long-Service Awards
- Retail Vouchers

As a **Trade Counter Assistant (Customer Service) **, this is what your day-to-day will look like and how your contribution will add value to our business, in addition to some extra relevant tasks as required:

- Developing sales of core and specialist products
- Follow up sales leads from colleagues, key suppliers and other partners
- Communicate effectively at all levels of the business, suppliers and customers
- Provide excellent customer service to a wide variety customers and tradespeople
- Build rapport with customers and proactively generate sales through the sales
- Receive deliveries from suppliers, ensure quantities are correct and undamaged, and resolve any deviations

We are looking for the following characteristics and skills from the **Trade Counter Assistant (Customer Service) ** we employ.
- Flooring product knowledge
- Commercial acumen
- IT literate
- Experience in a Sales Administrator or Support Agent role (or similar)
- CRM software and MS Office (particularly Excel)
- Track record of having met and exceeded sales targets
- Customer service best practices
- Interpersonal skills
- Adaptive communication
- Confidence and self-motivation
- Accurate and up to date sharing of product and service information
- Ability to remain calm and conducive during stressful situations
- Excellent organisational and multitasking skills
- Providing excellent customer service
- Prioritisation and time-management skills
- Adaptive communication with cross-cultural awareness
- Ability to escalate concerns, anomalies or foreseen challenges to management
- IT conversant

**About Us & Our Culture**

We are 1 of the UKs largest distributor population in floor covering product. We stock and distribute products from Europes leading flooring manufacturers, and operating among a network of 14 branches nationwide, and still continuing to grow

We pride ourselves on our customer brand values; our commitment to growth and development, becoming more sustainable and the great retention of our workforce in an environment in which they are happy and can excel, which is underpinned by our Employee Values:

- Commitment
- Respect
- Integrity
- Trust
- Teamwork
- Fun

We value and talk to our colleagues, we seek their opinion to make their working experience better.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bow, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 093

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