Engagement Lead

2 weeks ago


Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Full Time

**Grade**
J

**Hours Per Week**
36

**Salary Range**
£47,805 - £52,929

**Salary Basis**
Per annum

**Leave Entitlement**
30 days

**Application Deadline**

30/05/2023, 23:55

**Anticipated Interview Date(s)**
TBC

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

**The Role**:
An exciting and diverse role encompassing a broad range of ongoing projects and day to day tasks. You will assist the Corporate Head of Service in a refresh of our marketing and commercial development ambition. You will lead a portfolio of service enhancements and income generation schemes from tactical planning to successful operational outcomes. You will be supported in the design and implementation of projects by direct and indirect reporting colleagues. In addition to the statutory functions held by the Superintendent Registrar, you will also have operational responsibility for our cemeteries and crematoria in the absence of the Operations Lead. You will have senior practitioner experience of working across all Registration, Nationality and Bereavement (Cemetery/Crematorium) Services. You will:

- Work with relevant lead officers to ensure effective and efficient delivery of the statutory and non-statutory Registration, Nationality & Bereavement Services within the Royal Borough of Kingston upon Thames, consistently maintaining high levels of customer service
- Hold the statutory role of Superintendent Registrar for the Registration District of Kingston upon Thames. Assist the PO/CHoS in the communication of changes in Registration legislation and local authority policies to ensure continuity of service provision
- Assist the CHoS in translating tactical outputs into successful operational outcomes
- To provide performance reports in regard to the operational delivery of all aspects of service provision
- Assist the CHoS with effective budget management, focusing on value for money and commercial income generation opportunities
- Work with the Crematorium & Cemeteries Operations Lead to develop Bereavement Service projects for redesign and digital process improvements

**About Us**

**A**bout Us**:
The Service has recently undergone a progressive redesign, making for a resilient and multi skilled team. Working from hubs within the heart of our communities our colleagues are dedicated to service excellence from within a constructive transformational culture.

Four Registration Officers and eight Administrative & Support Officers collaborate to ensure that both aspects of our service operate seamlessly every day. With a diverse range of skills, they are able to provide comprehensive assistance. The Cemetery and Crematorium Operation Lead manages the Senior Technical Officers and Cemetery Technicians.

**About You**

**Person Specification - Essential Criteria**:

- Has p



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