Wastewater Networks 2.0

2 months ago

Bradford, United Kingdom Yorkshire Water Full time

We are looking for a **Scheduler **to join Yorkshire Water at a unique and exciting time to help shape the way we work and manage our end-to-end customer journeys going forward. We want our colleagues to feel empowered through each step of the operational process and to work together, constantly improving the way we work so we get it right first time.

In this role you will work along side a team of Planners and Schedulers all focused on the efficient delivery of the planned and reactive work to improve the performance factors of safety, environment, delivery, and cost to ultimately improve asset availability. The position is responsible for all administrative tasks to ensure the efficient and effective building of the schedules within their allocated area.

**Salary : Starting salary from £23,326.00 per annum. Benefits include attractive pension, performance bonus, 25 days annual leave & 8 Bank Holidays and retail savings scheme**

**Location: Thornbury, Bradford BD3 7AY (This is an **office based** role initially, however, we are open to hybrid working options)**

**Office Hours: 37 Hours per Week. This is a permanent role covering a variety of shift patterns between the hours of Monday to Sunday 06.00am to 22.00pm (including Bank Holidays on a rota basis). You will be required to work on a rota basis one day over the weekend with a day off during the week.**

**Why Join Yorkshire Water?**
We are currently trailing new ways of working that are all designed to help improve the journey our customers and colleagues experience when scheduling customer driven work out to our Field Technicians whilst working hand in hand with our customer contact centre. We want to learn from our colleagues to help design a future that is based on a process of continuous improvement and great customer service. We are looking to address the issues both we and our Wastewater customers currently face with:

- Poor timescales
- Wasted visits
- Ineffective communications
- A lack of ‘first time fix’

**Who are we looking for?**
As the business moves towards a more modern approach, we are looking for an experienced **Planner or Scheduler **to learn new skills, to join our innovative Wastewater Networks team based on the following:

- Enjoys learning new skills and wants to be part of change
- Has previous Scheduling and Planning experience, preferably from utilities or manufacturing background
- Has strong computer literacy and is able to use systems to help plan and schedule work
- Is passionate and enthusiastic about delivering an excellent customer experience to our customers.
- You will be able to understand customer needs, show empathy and creative positive outcomes.
- You will be highly organised, able to manage a varied workload and work on your own initiative, using problem solving skills to resolve customer issues.
- Is a strong communicator you will have good written and verbal communication skills.
- Is focused on continuous improvement personal development
- Is excited and motivated about working with challenges and uncertainty and is resilient
- Role models continuous improvement behaviours and enjoys analysing data and thinking of innovative solutions to problems
- Thrives on collaborating with colleagues across the business and can see the bigger picture

**Recruitment Process**:
**Closing Date: Friday 21 April 2023**
**Start Date: TBC (ASAP)**

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

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