Customer & Sales Support Executive
3 days ago
My client is a British manufacturer who have been established for over 4 decades and a global leader in their field. Now spanning across over 50 countries they are continuing to expand
**Overview of the vacancy**:
To provide exceptional customer service and proactively upsell products.
**Duties for the position of Customer and Sales Support**:
- Pro-active and reactive customer service and sales calls
- Sales and upselling
- Supporting external Sales team, trainers and engineers
- Diary Management for Sales team, trainers and engineers
- Maintaining the CRM to a high degree of accuracy
- Process orders with high levels of attention to detail
- Building and maintaining strong relationships with customers and Team members
- Attend and represent the company at exhibitions
- Complaint Handling
- Any other requirements that meet the needs of the business
- Processing orders on the same day as they are received
- Delivering exceptional customer service to every customer
- Contribute towards monthly sales target by converting sales orders
**Experience required for the position of Customer and Sales Support**:
- Totally customer service focused
- Self-motivated and enthusiastic to hit targets
- Always looking for opportunities to continually improve personally and as a company
- Educated to a minimum of GCSE (or equivalent) in English and Maths
- Excellent communication skills in both Written and oral communications
- Intermediate computer skills including MS Office and CRMs
- Able to build and maintain strong relationships with customers Networkk
- Brilliant organisation and planning skills
- Ability to perform under pressure with great attention to detail
- Reliable and Punctual
**Working hours and Benefits package**:
- Working Monday to Friday - 8.30am - 5.00pm - 30 min break / 9.00 - 5.30pm - 30 minutes break
- 25 days annual leave + Bank
- Private health care
- Pension
- Salary sacrifice scheme
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