Tenant Liaison Officer
2 weeks ago
Job Title: Tenant Liaison Officer
Location: Glasgow
, Permanent
**Salary**: Competitive
We are currently seeking a highly motivated and experienced Tenant Liaison Officer to join our team in Glasgow. As a Tenant Liaison Officer, you will be responsible for maintaining positive relationships between our company and its tenants.
**Responsibilities**:
- Respond to tenant inquiries, concerns, and complaints in a timely and professional manner
- Conduct regular visits to properties to build relationships with tenants and address any issues they may have with work carried out
- Liaise with contractors and other third-party service providers to ensure that maintenance and repair work is carried out to a high standard and within agreed timescales
- Ensure that all relevant documentation is completed accurately and on time, including tenant complaints logs and maintenance records
- Work closely with other departments to ensure that tenant needs are being met and that properties are being managed effectively
- Promote positive tenant relations and encourage tenant involvement in the community
**Requirements**:
- Experience in a customer-facing role, preferably in a property management or housing association environment
- Strong communication skills, both written and verbal, with the ability to build effective relationships with tenants and stakeholders
- A proactive approach to problem-solving, with the ability to identify issues and implement solutions in a timely and efficient manner
- Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines
- A good understanding of housing legislation and regulations
- A full driving license and access to a vehicle
**Salary**: £28,000.00-£32,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Property Management: 1 year (preferred)
Work Location: In person
Reference ID: TLO
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