Customer Experience Team Member
1 day ago
**MONDAY TO FRIDAY - 2PM TO 7PM**
**R**OLE*
The role of Customer Experience (CX) team member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for the Beyond: Front of House brand.
**COLLIERS**
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland.
- Beyond_ is a front of house management initiative that has been developed by Colliers to deliver a holistic management and training service, adding a new dimension to property management.
Client expectations are changing and we’re changing with them. Front of house is no longer a reception team and building services; front of house is about experience and service.
The focus of _Beyond_ is to provide a superior experience to everyone who walks through the front door and those who work within them.
**CORE RESPONSIBILITIES**
- Basics done Better - Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the asset.
- Ensure front of house areas are always immaculately presented
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
- Identify opportunities to enhance the customer experiences by being innovative and creative
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
- Ensure property visitor management processes are strictly followed
- Build professional relationships with clients, occupiers, guests and stakeholders
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Adhere to Colliers H&S protocols
- Data processing and management of databases, ensuring accurate and timely import of information
- Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
- Firmly abide by Beyond: Front of House dress code and personal presentation policy
- Log any property faults/issues with the helpdesk and inform the CX Manager and Maintenance engineer
- Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
- Key and fob access management in accordance with the site’s access procedure
- Practice lobby hosting on a daily basis as specified by the property management leadership team
- Assist with daily test of the emergency lift phones
- Ensure the sixth floor kitchens are kept clean & tidy daily, log any discrepancies with the CX Manager
- Assist in the management of all access passes and keys for the building
- Adhere to the Assignment Instruction issued by the CX Manager
- Assist CX Manager with creating & executing community, occupier & social value engagement initiatives working closely with the Beyond leadership team (design property content planner for each of the above sections)
- Assist in weekly checks of all Fire exit doors
- The Colliers UK competency framework outlines who our people need to be and the behaviours they should display to meet the expectations of clients, colleagues and stakeholders. The 3 competencies encapsulate what a successful professional at Colliers UK looks like for each._
**KNOWLEDGE**
- Knowledge competency refers to: Expertise & professional development, commercial acumen & enterprise, innovative thinking & agility and communication and managing expectations._
The ‘Knowledge’ competency refers to our ability to acquire, develop and use knowledge to benefit clients and colleagues through expertise, commercial awareness and thinking outside the box. It encompasses knowledge of how to communicate effectively & manage stakeholder expectations to achieve end goals and objectives.
**Expertise & Professional Development**
- You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
- Good literacy and numeracy skills
- Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
- Experience in the customer service sector (hotels, restaurant, aviation, concierge, retail) is desirable
**Commercial Awareness & Value Add**
- You understand what the team/department does and how your role contribut
-
Customer Experience Team Member
2 weeks ago
Crawley, West Sussex, United Kingdom Tesco Partners Full timeJob DescriptionWe are looking for a Customer Experience Team Member to join our team. As a Customer Experience Team Member, you will be responsible for delivering exceptional customer service and contributing to the overall success of the store.Estimated Salary: £21,300 per annumThis is a full-time position with opportunities for flexible working...
-
Customer Team Member
7 months ago
Crawley, United Kingdom Coop Full time**Customer Team Member** - Location: 1-2 Tilgate Parade, Crawley, RH10 5EQ- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Member
6 months ago
Crawley, United Kingdom Coop Full time**Customer Team Member** - Location: 1-2 Tilgate Parade, Crawley, RH10 5EQ- Pay: £12.00 per hour- Contract: 12-16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
-
Customer Team Member
7 months ago
Crawley, United Kingdom Coop Full time**Customer Team Member** Location: 18-19 Langley Parade, Langley Green, Crawley, RH11 7RS Pay: £10.90 per hour + great benefits Contract: 14 hours per week + regular overtime, permanent, part time Working pattern: Working evenings to 10.15pm (store closing) and weekends, to be discussed at interview Full training given You must be aged 18 or over to...
-
Customer Team Member
7 months ago
Crawley, United Kingdom Coop Full time**Customer Team Member** Location: 1-2 Tilgate Parade, Crawley, RH10 5EQ Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...
-
Customer Team Member
1 week ago
Crawley, United Kingdom Coop Full time**Customer Team Member** Location: 1 Station Road, Crawley Down, RH10 4HZ Pay: £9.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...
-
Customer Team Member
1 week ago
Crawley, United Kingdom Coop Full time**Customer Team Member** Location: 8 Maidenbower Village Centre, Maidenbower Drive, Crawley, RH10 7QH Pay: £9.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...
-
Customer Team Member
1 day ago
Crawley, United Kingdom Coop Full time**Customer Team Member** Location: Bewbush Neighbourhoo, Dorsten Square, Crawley, RH11 8XW Pay: £9.90 per hour + great benefits. Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a...
-
Customer Experience Team Member Part Time
4 days ago
Crawley, United Kingdom Colliers International Full timeBasics done Better - Ensure the fundamentals of customer services are followed and delivery to the highest standards - Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the asset. - Ensure front of house areas are always immaculately presented -...
-
Customer Service Team Member
1 month ago
Crawley, West Sussex, United Kingdom swaggie Full timeAbout Our Organisation:">Our client is a dynamic and customer-focused organisation with a reputation for delivering exceptional service.We are seeking a motivated individual to join our team as a Customer Service Administrator.">Estimated salary: £27,000 - £30,000 per annumAs a key member of our team, you will play a vital role in ensuring smooth...
-
Customer Service Team Member
18 hours ago
Crawley, West Sussex, United Kingdom Manor Royal Business District Full timeAt Manor Royal Business District, we are seeking an enthusiastic and empathetic individual to join our Customer Service team as a Customer Service Team Member. This role is based in our contact centre, where you will be the first point of contact for our customers.Job Summary:This is a full-time opportunity that involves taking inbound calls, emails, and...
-
Customer Service Team Member
3 weeks ago
Crawley, West Sussex, United Kingdom Ocado Logistics Full timeJob SummaryWe are seeking a Customer Service Team Member to join our team at Ocado Logistics. This role involves delivering top-quality products on time and providing excellent customer service.Key ResponsibilitiesDeliver products to customers in a timely and efficient mannerProvide exceptional customer service, responding to queries and resolving any issues...
-
Customer Experience Associate
2 weeks ago
Crawley, West Sussex, United Kingdom Hollywood Bowl Group Full timeJob Overview:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. The successful candidate will be responsible for delivering exceptional customer service, promoting our products and services, and working collaboratively with other team members to achieve sales targets.About the Role:This is an...
-
Customer Service Team Member
1 week ago
Crawley, United Kingdom Pure Full timeWe are looking for a **TEAM MEMBER** to join the Pure family. This is a ‘’hands-on role’’ and you will be responsible for preparing our delicious daily fresh food, providing a great customer service and general cleaning duties. In order to succeed on this role, you need to possess an outgoing personality and most of all, you need to be yourself! Have...
-
Customer Service Team Member
5 days ago
Crawley, United Kingdom Pure Full timeWe are looking for a **TEAM MEMBER** to join the Pure family. This is a ‘’hands-on role’’ and you will be responsible for preparing our delicious daily fresh food, providing a great customer service and general cleaning duties. In order to succeed on this role, you need to possess an outgoing personality and most of all, you need to be yourself! Have...
-
Customer Service Team Member
1 week ago
Crawley, United Kingdom Pure Full timeWe are looking for a **TEAM MEMBER** to join the Pure family. This is a ‘’hands-on role’’ and you will be responsible for preparing our delicious daily fresh food, providing a great customer service and general cleaning duties. In order to succeed on this role, you need to possess an outgoing personality and most of all, you need to be yourself! Have...
-
Team Member
5 days ago
Crawley, United Kingdom EURO GARAGES LIMITED Full time**Role**:Greggs Team Member **Location**:Crawley, RH10 3LF **Hours**:Part-Time / Full-Time Hours Available **Hourly Rate**:£10.05 above 18 | £7.00 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **What will my role look like?** As a **Greggs Team Member** you will be the face and voice of our stores and your main priority will be...
-
Team Member
7 months ago
Crawley, United Kingdom EG Group Full time**Role**:Sbarro Team Member **Location**:Crawley, RH16 4LR **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 |£6.60 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding...
-
Café Experience Team Member
7 days ago
Crawley, West Sussex, United Kingdom Costa Coffee Full timeAre you passionate about delivering exceptional customer experiences and crafting great coffee?As a Barista at Costa Coffee, you will play a key role in bringing our brand to life and making every customer feel valued and appreciated.We're looking for someone who is confident in their abilities, has a strong work ethic, and is passionate about providing...
-
Customer Experience Coordinator
4 days ago
Crawley, United Kingdom Huntress Full time**Customer Experience Coordinator** **Crawley** **Monday to Friday 9-5- office Based** **£21,000** **Do you pride yourself on your excellent customer service and problem-solving skills?** Our client, who are leaders in their field, are looking for a Customer Experience Coordinator to join them on a permanent basis, at their modern offices in the Manor...