Customer Service Officer
2 weeks ago
Advert
The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of services. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful person will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and also help them progress in their skills and careers.
37 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Tonbridge Library district.
As a Kent County Council employee, you will enjoy the following benefits:
- 27 days annual leave rising to 29 after 5 years, plus bank holidays.
- Competitive salary.
- Local Government Pension Scheme.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.
Interview dates: Week commencing 17th July 2023
Training dates 14th-16th August 2023. Availability required.
Contact Details
For more information about the role, please contact Rebecca Norman (Assistant Service Manager) on 03000 419773.
About The Company
-
Customer Service Administrator
4 weeks ago
Tonbridge, United Kingdom Pearson Whiffin Recruitment Full time**£22,000 - £26,000 DOE** **Outskirts of Tonbridge (own transport needed due to location)** **Permanent, Monday to Friday 8am - 5pm, fully office based** Exciting opportunity to join a family run, yet established company based on the outskirts of Tonbridge on a full-time basis working within a friendly and supportive team. You will be responsible for...
-
Customer Service Advisor
4 weeks ago
Tonbridge, United Kingdom New Appointments Group Full timeCustomer Service Advisor We are working with a unique insurance company in the Tonbridge area to resource for a Customer Service Advisor. Our client requires you to possess strong customer service skills, a proven track record of dealing with sensitive situations, show great administrative and organisational skills - using your tact and assertiveness when...
-
Customer Service Apprentice
4 weeks ago
Tonbridge, United Kingdom Hendy Group Full timeWe are looking for talented Customer Service Apprentices to join our Parts department. If you are ambitious, enthusiastic and eager to learn, this is the perfect opportunity for you. This is a varied role where you will have the opportunity to work with the sales, service, workshop and warehouse teams, giving you a well-rounded understanding of the Parts...
-
Inbound Customer Service Advisor
3 weeks ago
Tonbridge, United Kingdom Barnes Roffe Recruitment Full timeBarnes Roffe Recruitment has partnered with a telecoms company who are looking for a Customer Service Advisor to join their friendly team - someone who is technically minded and highly experienced in customer services. **Duties include**: - Communicating with clients and delivering technical advice on the company's products - Work with products...
-
Customer Service Adviser
6 days ago
Tonbridge, Kent, United Kingdom Barker Munro Recruitment Ltd Full timeCustomer Service Advisor Tonbridge £20,823 + benefits Barker Munro Recruitment is recruiting for a small team of Customer Service Advisors to join a Claims management insurance organisation. You will be trained to be the first point of contact for all policyholders across multiple insurance products. You will provide excellent customer service with...
-
Customer Service Advisor
6 days ago
Tonbridge, Kent, United Kingdom Barker Munro Recruitment Ltd Full timeCustomer Service Advisor Barker Munro Recruitment is recruiting for a small team of Customer Service Advisors to join a Claims management insurance organisation. You will provide excellent customer service with natural ability to treat policyholders fairly and have consideration towards any incident/situation. This is a superb opportunity for anyone who...
-
Customer Service Adviser
4 weeks ago
Tonbridge, United Kingdom Jigsaw Recruitment Full timeJob Reference: 00000102-1 - Date Posted: 23 February 2023 - Recruiter: Jigsaw Recruitment - Location: Tonbridge, Kent - Salary: £20,000 - Sector: Insurance - Job Type: Permanent - Contact: Gavin Meakings Customer Service Adviser / Claims Handler FNOL: Tonbridge, Kent (Would Consider Home-based / Hybrid working for the right person), Salary £19,600 with...
-
Service Planner
7 days ago
Tonbridge, United Kingdom Otero Door Specialists Ltd Full time**About us** Otero Door Specialists Ltd is a small business in Tonbridge. We are professional, agile, fast-paced, and our goal is to provide service and installation of automatic door, roller shutter ad gates across the south and midland of England. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed atmosphere -...
-
Security Officer
4 weeks ago
Tonbridge, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a security officer, you will be working in a corporate site, providing safety and security to both staff and visitors. You will be representing BardWood and our client, providing a service to the highest standards in a fast paced, prestigious site. Theposition requires you to have a high level of self-presentation & communication skills are essential...
-
Customer Service/Spares Assistant
6 days ago
Tonbridge & Mallin, Kent, United Kingdom Qualitex Supplies Full timeCustomer Service/Spares Assistant - Qualitex Supplies LtdAylesford, Kent, ME20 7SP Full time (8.30am - 5.00pm, Monday to Friday), permanent GBP22,500 + depending on experience Please Note: Applicants must be authorised to work in the UK Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over...
-
Service Driver
4 weeks ago
Tonbridge, United Kingdom euroloo Full time**Join our friendly service team!** **Salary: £28,665 to £29,894 + BONUS** **Hours: Monday to Friday 06:00 to 16:30** **Benefits**: **Company pension** **Performance bonus** **Company events** **On-site parking** Service Driver required based in Tonbridge, Kent and we are interested in hearing from anyone who would like to become a valued member of...
-
Service Driver
2 weeks ago
Tonbridge, United Kingdom euroloo - Portable Toilet Hire Full time**Join our friendly service team!** **Salary: £28,665 to £29,894 + BONUS** **Hours: Monday to Friday 06:00 to 16:30** **Benefits**: **Company pension** **Performance bonus** **Company events** **On-site parking** Service Driver required based in Tonbridge, Kent and we are interested in hearing from anyone who would like to become a valued member of...
-
Compliance Officer
4 weeks ago
Tonbridge, United Kingdom Clearwater People Solutions Full time**Compliance Officer**: - Location- Tonbridge- Salary: - £40000.0- Contact name: - Felicity Handley- Job ref: - 6582- Published: - about 2 hours agoAre you a Compliance Officer looking for a role that offers the four-day working week without being a part-time salary? Our client is looking to employ a Compliance Officer to join their team, which is an...
-
Customer Relations Co-ordinator
4 weeks ago
Tonbridge, United Kingdom TN Recruits Full timeExperienced in Customer Service? Excellent communication skills? Sound like you? Our highly regarded client is currently seeking a positive and empathetic people person to join their collaborative team as a Customer Relations Co-Ordinator. Within this role, you will be able to demonstrate your helpfulness and strong customer service skills and use them as...
-
Prestige Service Advisor
3 weeks ago
Tonbridge, United Kingdom ACS Automotive Recruitment Consultancy Full timePrestige Service Advisor£25-30k basic with £5k bonusTonbridgePermanent/Full TimeWorking Hours: Monday to Friday (8 – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)Benefits: Car available after 6 months; Pension Scheme; 28 days annual leaveOur client, a Motor Trade main dealer group in the Tonbridge area, is on the lookout for an experienced Service Advisor...
-
Prestige Service Advisor
3 weeks ago
Tonbridge, United Kingdom ACS Automotive Recruitment Consultancy Full timePrestige Service Advisor£25-30k basic with £5k bonusTonbridgePermanent/Full TimeWorking Hours: Monday to Friday (8 – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)Benefits: Car available after 6 months; Pension Scheme; 28 days annual leaveOur client, a Motor Trade main dealer group in the Tonbridge area, is on the lookout for an experienced Service Advisor...
-
Service Engineer
3 days ago
Tonbridge, United Kingdom Terry Parris Associates Full timeJob Title: Service Engineer Location: Marden Employment Type: Permanent Salary: £45,630 Main Contacts: Sales and service, Internal and external customers, Parts Department, Technical Warranty, Purchasing, Accounts, warrantyJob Purpose - Service Engineer To carry out planned servicing, repairs and diagnostics on the full range of our products.Main Tasks -...
-
Service Engineer
1 week ago
Tonbridge, United Kingdom Terry Parris Associates Full timeJob Title:Service Engineer Location: Marden Employment Type: Permanent Salary: £45.630 Main Contacts: Sales and service, Internal and external customers, Parts Department, Technical Warranty, Purchasing, Accounts, warranty Job Purpose To carry out planned servicing, repairs and diagnostics on the full range of our products. Main Tasks To carry out...
-
Service Engineer
7 days ago
Tonbridge, United Kingdom Terry Parris Associates Full timeJob Title:Service Engineer Location: Marden Employment Type: Permanent Salary: £45.630 Main Contacts: Sales and service, Internal and external customers, Parts Department, Technical Warranty, Purchasing, Accounts, warrantyJob Purpose To carry out planned servicing, repairs and diagnostics on the full range of our products.Main TasksTo carry out regular...
-
Service Engineer
6 days ago
Tonbridge, United Kingdom Terry Parris Associates Full timeJob Title:Service Engineer Location: Marden Employment Type: Permanent Salary: £45.630 Main Contacts: Sales and service, Internal and external customers, Parts Department, Technical Warranty, Purchasing, Accounts, warranty Job Purpose To carry out planned servicing, repairs and diagnostics on the full range of our products. Main Tasks To carry out...