Housing Officer

7 months ago


Lincoln, United Kingdom CITY OF LINCOLN COUNCIL Full time

**Please note**:City of Lincoln Council do not accept CVs.

We are looking for someone to join Tenancy Services as a Housing Officer on a permanent basis, working in one of our Tenancy Management Teams.

The Teams provide the front-line service to Council tenants in the City of Lincoln, dealing with such issues as rent arrears, anti-social behaviour and general estate management duties.

**Key responsibilities**:

- Provide an effective and efficient high quality tenancy management service to the tenants and leaseholders living in the council’s housing stock in order to maintain a good landlord / tenant relationship and strive towards tenancy sustainment.
- Maximise the council’s rental income through effective income management and arrears recovery.
- Ensure and enforce compliance with the tenancy agreement and carry out effective management of the estate environment, promoting and supporting effective resident involvement.
- Ability to determine priorities and work to deadlines.
- Ability to handle conflict and adopt a firm but fair approach.
- Ability to make decisions using own initiative.
- Prepared to work flexibly including working outside normal office hours e.g. attending evening meetings.
- Minimum of five GCSEs or equivalent, including Maths and English to minimum grade ‘C’ and / or equivalent experience.
- Ability and experience of writing reports; logically, concisely and persuasively.
- Ability to work and communicate with all customers and clients.
- Minimum six months experience of working in social housing tenancy management or related public service field.

**Benefits we offer**:

- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme (currently 23.4% employer contribution).
- Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

**Job Types**: Full-time, Permanent

Pay: £29,974.00-£31,582.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person


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