Handyperson & Warm Home Advisor

5 months ago

Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

Working at Age UK Herefordshire and Worcestershire is more than just a job to us. We are united in making Herefordshire and Worcestershire a great place to grow older, through supporting our clients, their families, and their careers.

We are proud of our commitment to our 300 staff and volunteers as well as our approach to making Age UK Herefordshire and Worcestershire a great place to work. We are committed to meeting the needs of our clients, staff, and volunteers, and this includes offering flexible ways of working opportunities and supporting wellbeing. By encouraging a better work-life balance, we gain a happy, engaged and committed workforce, who then deliver meaningful outcomes for older people throughout the two counties.

**JOB PURPOSE AND ROLE**:
The purpose of this role is to provide a broad range of handyperson support for people living in Worcestershire. The Home Support team deliver handyperson services of the highest standard, assisting individuals with DIY tasks to allow them to remain living independently within their own homes and communities. Support is tailored to meet the needs of the individual and at an affordable cost.

The role also includes delivery of Home Energy Checks which is a part of Age UK’s Warm Homes Programme. The post will deliver initial assessments, provide advice and guidance on keeping homes warm on a budget as well as installation of energy efficient equipment.

** An Enhanced DBS Check will be required**

** A full driving license and access to a vehicle for work purposes including transportation of equipment is required (with appropriate business insurance)**

** Overtime hours likely to be available**

** Working pattern of 2 5 hour days**

**PRINCIPLE RESPONSIBILITIES AND DUTIES**
- Visiting client’s properties and assessing their needs.
- To Undertake Warm Home Checks for the homes of suitable clients to include assessment of the occupants understanding of energy efficiency issues, provide guidance and advise on energy efficiency and to fit draught excluders, radiator foils, energy efficient lightbulbs etc as appropriate.
- Completing paperwork detailing time and materials required to complete works to produce an accurate quote.
- To work sensitively with older people on a 1-1 basis, in their own homes, to provide a range of DIY, security and safety jobs for people over 50. This could include - Hanging blinds, fitting key safes, stair rails and grab rails, changing lightbulbs/fluorescent tubes, changing tap washers, assembling flat pack furniture, hanging pictures, curtain poles, and mirrors.
- Understanding the needs of our clients and the services we offer, working effectively and efficiently and in a clean, safe, and logical manner.
- Being a proactive member of the organisation and referring clients to internal services as appropriate.
- Operating and maintaining basic light machinery and powered hand tools.
- Taking responsibility for basic cleaning and maintenance of any equipment issued, reporting any issues to your line manager.
- A clear understanding of and ability to adhere to health and safety guidelines.
- Ability to Risk Assess and implement safeguards to risk.
- Collecting payment for services as necessary, issuing receipts and passing monies to the Team Leader/Finance team.
- To form an active part of the team, participating in team meetings and attending regular 1-1s and appraisals.
- To think and act in a supportive and non - judgmental way.
- To be prepared to undertake regular training as required by the Service, including online training modules.
- To be willing to work flexibly and travel across the Service’s operational area as defined by the Team Leader as required.
- To carry out any additional relevant tasks or duties as required on the instruction of any manager.
- To ensure that safeguarding of service users is a key priority and take any necessary internal and external procedures and actions.
- Work in accordance with GDPR, Safeguarding, best practice, and quality frameworks
- Willingness to learn Trade Qualifications as dictated by the needs of older people.
- The postholder must have access to an appropriate vehicle with correct business insurance.
- Take responsibility for own personal development and learning. Undertake training as required.
- Positively promote and publicise the work of Age UK H&W.
- Any other duties as appropriate as requested by the organisation.

**Values**:
All post holders are expected to know, understand and act within the ethics and values of the Charity.
- We are friendly.
- We work together.
- We make a difference.
- We are always learning.
- We are flexible

**PERSON SPECIFICATION**

**Experience**:

- Experience in a similar role or trade / discipline
- A working knowledge of the local area

**Desirable Experience**:

- Previous experience of engaging with older people

**Knowledge& Skills**
- Dexterity to carry out strenuous and repetitive tasks and possess in-depth knowledge of general maint

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