Customer Support Advisor

4 months ago

Littlehampton, United Kingdom Trinity Estates Property Managament Full time

**Customer Support Advisor**

To provide first-class levels of service and support to our customers through a positive, organised and professional approach. You will also be responsible for providing administrative support to ensure a timely and consistent delivery of service.

**What will your role look like?**
- To deal with telephone calls and correspondence, requisitioning and provision of information, for other Team members and clients as appropriate.
- As a Customer Services Advisor, politeness, grammatical correctness and a level-headed attitude must be portrayed at all times in dealing with telephone calls, from residents and colleagues alike.
- In dealing with correspondence the Customer Services Advisor should possess the ability to interpret and respond to the same in a reasoned, precise and grammatically correct manner.
- Visit client properties with Property Managers as and when reasonably required to do so.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner. Display appropriate knowledge and skills in an assertive but friendly manner.
- Contribute actively towards ensuring continuance and accuracy of processes in order to achieve maximum client retention rate.
- Listen to customers and identify trends to ensure that improvements take place to match changing requirements. Strive to exceed customer expectation by responding appropriately, constructively and in a timely manner.

**What’s in it for you?**

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.

You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

- 24 days’ annual leave + Bank Holidays
- Perkbox (which offers a range of discounts for shopping and services)
- EAP (Employee Assistance Programme) - Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Monday to Friday work schedule, no weekends.
- Flexible working opportunities
- Financial support towards personal development / training
- Real opportunities to grow and progress
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme and much more.

Trinity Property Group are proud to be part of the Odevo Group.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Littlehampton: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: CSA44

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