Audiology Administrator

We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As an Assistant Administrator you will work under direct or indirect supervision providing administration support to the service.

Often working independently, you will work with the administration team to help book appointments, check patients in and take telephone calls.

You may have to contact other departments in the Hospital including the Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language team and other Audiology departments.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Dealing with incoming referrals, ensuring information is added appropriately to the relevant system

Booking appointments into clinics as directed by the clinician.

Sending relevant communications to patients about their appointment (letter, text system)

Checking patients in for the appointment and providing any relevant information prior to or after their appointment

Booking any follow up appointments as required

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:
The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.