Complaints Handler
5 months ago
**Complaints Handler**
**Leeds**
**£25,000 - £27,000**
**Duties & Responsibilities**
**Essential Skills and Experience**
- Minimum of 2 years’ experience in an office-based environment.
- Minimum of 1 years complaints handling experience
- Proactive and self-motivated;
- A strong knowledge around the end-to-end customer journey within the energy sector would be highly advantageous;
- Excellent problem solver and a logical thinker, questions ways of working;
- Highly PC literate;
- Proficient with Microsoft Word and Outlook;
- Excellent and professional telephone manner;
- Excellent written and verbal skills;
- Accuracy and attention to detail to a very high standard;
- Excellent communication skills and must be proficient at communicating up to director level;
- Persuasive when required.
**Benefits**
- Competitive salary up to £27,000 dependent upon experience.
- Hybrid working options as standard.
- 30 days annual leave (including bank holidays). Additional days awarded through length of service.
- Pension scheme;
- Free onsite parking within a new, fully serviced office;
- Private medical insurance upon successful completion of probationary period.
- Fully paid team lunches and pay day breakfast sandwiches.
- Due to the nature of this role, the hours will be full time (37.5 hours per week) to cover core office hours; 09:00-17:00 Monday-Friday
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Complaint handling: 2 years (required)
Work Location: Hybrid remote in Leeds
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