Insurance Sales Consultant

7 months ago

StocktononTees, United Kingdom UKinsuranceNET Full time

Job Advert

Job purpose:
This role provides day to day handling of all new business enquiries. The main objective being to ensure the customer receives the best product for their needs and all other business opportunities are maximised.

Insurance Consultant’s competencies and targets vary depending on product knowledge and capabilities. Each advisor will be provided a training and development plan to assist in their progression through levels 1-4.

Key Responsibilities:

- To proactively answer incoming calls and online enquiries at all times maximising conversion

enquiries.
- To ensure that customer records are kept up to date with accurate notes following all customer

contact
- To maximise every opportunity for further business through rapport building and exceeding

customer expectations
- To ensure all new business is written compliantly
- To achieve new business target set through effective task management.
- To recognise and mitigate risk
- To understand all protocols and ensure that are followed correctly
- To proactively manage self-development and learning

**Key Performance Indicators**:

- To achieve new business target after claw back
- To achieve conversion target of >40%
- To achieve home sales target of >9
- To achieve call audit score of >95%
- To achieve a chase process score of >11
- To achieve >98% attendance and punctuality on an ongoing basis
- No more than 3 Agent Error Risk Investigations

**Company Values**:

- Customer Centric
- Team - all for one
- Brave
- Diligent
- Proud
- Results Driven
- Trust in each other

**Experience**

**and knowledge**
- Understanding and knowledge of ‘Treating Customers Fairly’ and how this is applied throughout everyday tasks to ensure our customer’s best interests are met.
- Thorough understanding of insurance market including key competitors
- Thorough understanding of exceeding customer expectations
- Thorough ongoing understanding of Protocols
- In depth understanding of products and underwriting guidelines
- In depth understanding of insurance terminology
- Thorough understanding of compliance, risk and risk mitigation
- Continuous professional development

**Skills/ Aptitude**
- Effective time management with the ability to organise and prioritise own workload
- Understand customer requirements and ensure that they are met
- Provide a recommendation based upon customers’ needs
- Excellent negotiation and sales skills including resilience and tenacity
- Excellent communication skills including active listening
- Problem solving skills
- Self-motivated and driven to succeed

**Attitude & Behaviours**
- Meet Company expectations of employee behaviour
- Consistently demonstrating our company values (Understanding, Knowledgeable, Inspiring, No Nonsense, Supportive) through behaviours
- ‘Going the extra mile’ to deliver excellent customer experience
- Positive and professional attitude displayed in the workplace
- Continually seeking ways to improve own and company’s performance
- Working together as ‘One Company’

As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other ch

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