Adviser Experience Lab Product Owner
2 months ago
End Date
Sunday 03 March 2024
Salary Range
£0 - £0
Agile Working Options
Hybrid Working
Job Description Summary
We're looking for a Lab Product Owner for the Adviser Experience Lab to join our team. Someone who is future focused, able to inspire others through integrity and collaboration, demonstrating an inclusive approach. You'll build teams with skills aligned to our Group Strategy and purpose creating new and better ways for the organisation to change at pace.
**Job Description**:
Job Title: Adviser Experience Lab Product Owner
Business Area: The Digital Waterfront Platform, Insurance, Pensions & Investments
**Salary**: £101,932 - £160,000
Location: Edinburgh or Bristol
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office location.
About this opportunity:
The Digital Waterfront Platform within the Insurance, Pensions & Investment Business Unit is central to delivering the critical elements of our recently launched strategy to drive customer and adviser engagement through compelling digital experiences. The platform manages the experience of our customers across multiple channels - for end consumers, advisers and colleagues, and co-ordinates the development of consistent experiences in these channels across our business.
Within the Digital Waterfront Platform, the Adviser Experience Lab will lead on the transformation of the digital experience for our Financial Advisers. We have ambitious plans to modernise the experience and the range of services we offer to our Adviser base, including a lot of underlying infrastructure upgrading. Our aspiration is to become the best loved partner to Advisers with personalised digital experiences, data-led relationship management and industry leading service that enables end Customer success.
Working alongside a Lab Engineering Lead, the Lab Product Owner will lead the lab - setting the vision and the backlog to fulfil the vision.
What you’ll be doing:
- Supports development of Platform and Lab objectives and key results and provides product performance and benefits realisation data.- Inputs into business financial planning, customer plan and tech roadmap as required.- Defines and prioritises Platform epics, features and stories which support Product strategy.- Shapes the overall Product Vision.- Owns Product roadmap, ensuring change compliance of overall Product.- Accountable for leading all aspects of product change governance and business readiness activities. (e.g., training and comms)- Building a capable leadership team while investing in workforce development.- A leader in the Platform with line management responsibilities for more junior Product Owners.- Leads a team that deliver quality improvements to the products that supports delivery of the platform objectives and key results.- Supports the Integrator in the development of dependencies across labs and platforms.
Why Lloyds Banking Group:
If you think all banks are the same, you’d be wrong. We’re an innovative, progressive business that’s shaping finance as a force for good. A bank that’s encouraging its people to innovate, explore possibilities and grow with purpose.
The UK is completely underprepared and under-protected when it comes to longer term financial planning with 35% of people don’t have enough savings for even a basic retirement. In Insurance, Pensions and Investments, we'll change this. It is the right thing to do, and Scottish Widows is uniquely placed, with reputable brands and products to support the Group’s 26 million customers.
What you’ll need:
- Product Ownership - You'll be accountable for platform backlog through leading cross functional teams to deliver simple and complex tech changes to its products, therefore we'll need you to have strong experience of product ownership to deliver platform backlog, ensuring quality performance and innovation to deliver successful products.- Partner Management - Manages internal and external partner expectations and business sponsorship, quickly establishing credibility and encouraging trust and ongoing collaboration. Ability to anticipate and mitigate issues together with shaping collaborator views to gain long-term commitment to current and potential future change.- Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.- Leadership & Culture - Uses situational judgement and experience to advise on a broad range of cultural topics (e.g., ethical leadership and accountability), using strategies such as deep listening to ensure the colleagues of the Bank are engaged. Understands the importance of organisational change in this space and works with the appropriate function to facilitate this. You'll inspire d
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