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Customer Interaction Adviser

7 months ago

Corby, United Kingdom RS Full time

**Nightshift - 25.5 hours per week - 10.30pm-7am working hours**

We are looking for a Customer Interaction Adviser to join our amazing Customer Services team. You will provide an effortless and exceptional customer experience to create loyalty and additional revenue by working in a multi-channel customer solutions environment and problem solve in the moment to find solutions and resolutions to customer issues.

**What you will be doing**:
As a Customer Interaction Adviser, you will provide an effortless and exceptional customer experience to create loyalty and additional revenue by working in a multi-channel customer solutions environment.

You will problem solve in the moment to find solutions and resolutions to customer issues and complaints; turn a detractor into a promoter and collaborate cross functionally to deliver an exceptional service, while finding opportunities and leads for Key and Corporate Sales Communities and qualify with great questioning.

You will be skilled in all channels to support customers in their channel of choice to optimise their experience and process credits and refunds to support returns and replacements.

**What do I need to be successful?**

If you have the following skills and experience, we want to hear from you:

- Experience in working in a multi-channel environment.
- Excellent organisational skills: effective and efficient use of time and resources in order to meet all deadlines and deliver quality results.
- Excellent interpersonal skills.
- Must be proactive and demonstrate initiative.
- Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned.
- Instinctive and consistent focus customers’ needs delivering quality and accuracy even when under pressure.
- Excellent attention to detail.

**What’s in it for you?**

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we’ve just introduced several new Family Friendly Policies including:

- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause.
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

**We are RS Group.**

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We’ll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.