Uk- Senior Agency Operator

2 weeks ago

Grangemouth, United Kingdom ISS Group Holdings Limited Full time

**Who is Inchcape?**

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 3,100 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

**Hours: Standard working week but with evening, weekend and public holiday on call coverage on a rotational basis**

**Contract type: Permanent full time**

**Based: Grangemouth, UK**

We have an exciting opportunity for a **Senior Agency Operator (Port Agent)** in our Regional Operations Centre (ROC).

The ROC provides a centralised support function to the wider Inchcape UK port agency operation with two specific business functions:

- Crew Logistics Services - coordinating crew changes and husbandry arrangements for contracted ship owners and ship managers across UK ports from Scotland in the north to Falmouth in the south-west and everywhere in between.
- Port Agency Support - remote coordination of full port agency jobs across the Southampton, Mersey and Bristol Channel regions. You will remotely coordinate full commercial cargo calls dealing with varied operations from tankers and car carriers to cruise and container ships, plus handle customs work and documentation.

You will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered on-call service to our customers.

This is a unique position where you will coordinate operations and build key relationships and knowledge of a number of UK ports rather than being limited to just one

**What you’ll do**:

- Ensure outstanding port agency services are rendered to all customers, ensuring operational and financial KPI’s are met or exceeded.
- Prepare proforma port and husbandry costs and request pre-funding from customer as required
- Manage the booking of port services and the pre-arrival documentation process between vessel, port/terminal and government authorities
- Keep customer and all stakeholders updated with berthing and sailing prospects and provide real time progress reports when vessels are in port and working cargo
- Prepare cargo and customs documentation as required
- Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers, fresh water and the off-load of garbage.

**Who you are**:

- Excellent knowledge of Port Operations, Shipping and Port Agency
- Experience of working in a customer facing role in the shipping / maritime industry
- ICS Shipping qualification desirable or willing to work towards qualification
- Ability to prioritise workload to meet strict timelines
- Strong communicator both written and verbal
- Ability to work calmly and with a positive attitude under pressure
- Eligibility to work in the UK and full UK Driving Licence
- Willing to participate in the out-of-office hours (evening, weekends and public holidays) roster on a rotational basis
- Willing to travel to ports across the region for familiarization.

**Why Inchcape Shipping Services?**

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

**_ Global Perspective_** -** we connect the world and see the bigger picture.

**_ The Power of People -_** we rely on the strength of local agent knowledge and relationships.

**_ Progress _**-** we adopt new thinking and push for positive change in our industry.

**In return, we will offer you**:

- £27-28k (DOE) plus inconvenience payment of £350 per month lump sum.
- 25 days annual leave entitlement plus bank holidays
- Life assurance cover
- Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year
- Contributory company pension scheme
- Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health
- Career development and progression opportunities, including trav

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