Customer Support Administrator

2 months ago

London, United Kingdom CooperSurgical Full time

CooperSurgical Fertility Solutions is the global leader in IVF and reproductive genetics, providing innovative products, services and training for every step in the ART journey. We are in this fantastic position due to the hard work, diligence and valued contributions made by our excellent workforce.

Healthy women, babies, and families

At CooperSurgical we are currently looking to recruit a **Customer Support Administrator**, located in
**London -UK**. You will be a part of the Customer Support team comprised of 6 employees with a mixed multicultural and educational background. We have a busy but fun environment and excel in helping each other, if that is for you, come and join us The job is office based at our site in White city.

**Position**

In the role as Customer Support administrator, you will assist and support in handling invoicing, deliveries/pick-up, logistics and other pre
- administrative task such as ensuing data compliance in our
CRM and other IT systems. You will be working closely together with internal stakeholders, supporting them, and handling miscellaneous tasks related to internal processes. You will be reporting into the
Customer Support Manager for our genomics business.

Due to the specific responsibilities this role comes with, it is important that you have relevant experience in order processing and working with ERP and CRM systems. Experience of working in a multinational organisation withing the healthcare sector would be a bonus.

**Your key responsibilities**
- Handle and manage various customer inquiries
- Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
- Ensure data compliance
- Assist in optimizing the processes
- Maintain data input

**Your Qualifications and Experience**
- +4 years' experience with international Customer Service
- Relevant qualification in Business Administration, Service or Medicine.
- Experience with working in larger and complex international organizations.
- Well-versed in MS-Office and knowledge of NAVISION (or equivalent ERP systems) and CRM.
- Meticulous and detail oriented.
- Collaborative, structured and quality conscious.
- Having the ability to, and interest in navigating within a busy and changing environment.
- Proactive, open, and honest in all aspects of work.

Why join CooperSurgical?

We can offer a challenging position within a dynamic, globally leading, high growth company. You will work together with competent colleagues in a positive environment, that welcomes people of all views and backgrounds and provides countless ways to grow and develop.

To ensure we continue improving the quality of treatments for women and families, we offer roles that challenge individuals, helping them grow. To make this happen we provide high-quality training, and through collaborative project work and peer support, we believe our work environment helps to nurture talent enabling everyone to excel.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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